Follow-Up Care Coordinator Job at Baptist Health (Florida) (Jacksonville)

Follow-Up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Database Maintenance Experience Required
1-2 years Customer Service Experience Required
High School Diploma
Driver's License - DMV

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce
Providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensure that key relationships between the parties are intact, current and working effectively
Inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Provide assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Provide direct scheduling within EPIC for 19 BPC clinics
Serve as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Support potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Held to quantitative QA goals to confirm an exceptional customer experience

Fulltime

Follow up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
1-2 years Database Maintenance Experience
1-2 years Customer Service Experience

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform (SalesForce)
Provide assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensure key relationships between parties are intact, current and working effectively
Inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Provide assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Provide direct scheduling within EPIC for 19 BPC clinics
Serve as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Support potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Meet quantitative QA goals (call availability, abandon rate, average handling rate, etc.)

Fulltime

New

Patient Care Coordinator

The Patient Care Coordinator is an essential part of the multidisciplinary team ...

Location

United States , Englewood

Salary:

19.00 - 27.00 USD / Hour

CarePoint Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous front desk or receptionist experience preferred
Phone, scheduling or call center experience preferred
One to two years of healthcare experience preferred
Strong attention to detail
Excellent analytical and critical thinking skills
Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
The ability to multitask and be a team player, helping wherever needed
Strong commitment to actively supporting an ethical open working environment
Working knowledge of Google Drive and Docs

Job Responsibility

Answers incoming calls from patients
Checking voicemails and making return calls
Processing new and existing patient referrals and obtaining prior authorization when necessary
Processing faxes
Scheduling new, follow-up, and post-operative appointments
Sending out patient paperwork
Obtaining prior authorization for surgeries when needed
Assisting Medical Assistants with administrative tasks as needed
Rooming patients as needed
Assisting Surgery Schedulers as needed

What we offer

Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement

Fulltime

New

Registered Nurse - Patient Care Coordinator

Pafford Medical Services is now accepting applications for a dedicated and exper...

Location

United States

Salary:

Not provided

Pafford EMS

Expiration Date

Until further notice

Requirements

Registered nurse with the ability to practice in Arkansas
Critical Care or pre-hospital EMS experience (Minimum of 3 years)
BLS Healthcare Provider
ACLS (can be obtained through Pafford education)
12 lead interpretation
A strong desire to provide exceptional medical care and customer service
Excellent communication and interpersonal skills
Ability to work in a team environment
The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
A strong understanding or the ability to learn EMS protocols, rules, and regulations

Job Responsibility

Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients
Communicate with pre hospital providers to ensure compliance with patient refusals
Provide patient follow-up for patients after ambulance transport or on scene treatment
Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies
Communicate with patients and patient families during and following EMS response
Follow pre-determined treatment protocols and guidelines in a multi-state response area
Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines
Provide patient care in an urgent care/clinical environment
Administer medications and assist providers with patient procedures

Fulltime

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support claims resolution and f...

Location

United States , Plymouth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Background in healthcare revenue cycle work, with particular strength in front-end financial clearance or claims support functions
Practical experience with insurance verification, prior authorization, denial-related follow-up, and billing work queues
Ability to interpret commercial insurance, Medicare, and Medicaid benefits and apply that information accurately to patient accounts
Familiarity with Epic or other EMR/EHR platforms used to document eligibility, coverage, and account activity
Strong written and verbal communication skills, with the ability to explain financial information clearly to patients and internal teams
Knowledge of medical terminology, clinical procedures, and patient financial responsibility calculations
Proven ability to work independently in a high-volume, productivity-focused environment while maintaining accuracy and attention to detail

Job Responsibility

Investigate and correct claim issues caused by incomplete, inaccurate, or missing billing information so accounts can move forward for timely submission
Enter charges manually by compiling demographic details, insurance data, and visit information from multiple sources to support accurate fee billing
Review coverage status and confirm that active insurance applies to scheduled services, procedures, or visits before billing is processed
Interpret plan benefits, coverage limits, effective dates, authorization rules, and patient cost obligations for upcoming care
Complete eligibility checks through available verification tools and record all findings clearly within Epic or other applicable electronic systems
Provide patients with understandable cost estimates and explain expected out-of-pocket expenses related to their care
Guide patients and families toward financial assistance or counseling resources when insurance coverage is limited or insufficient
Communicate important patient-facing policies and required documentation details when clarification is needed during the financial clearance process
Support productivity goals in a high-volume workflow while collaborating with team members on escalated payer or account issues
Share knowledge with colleagues by offering guidance on payer requirements, revenue cycle processes, and billing-related questions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support financial clearance and...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
At least 6 months of experience in healthcare insurance eligibility, benefit verification, or pre-registration activities is required
Practical knowledge of front-end revenue cycle operations, including financial clearance and denial-related follow-up
Ability to interpret commercial insurance, Medicare, and Medicaid benefits and communicate coverage details clearly
Experience using EMR or EHR platforms
Epic experience is preferred
Familiarity with prior authorization processes, medical terminology, and patient financial responsibility estimates
Background in retail pharmacy, payer processes, or healthcare billing workflows is preferred
Strong written and verbal communication skills with the ability to work effectively in a remote, high-volume environment

Job Responsibility

Conduct pre-registration and financial clearance activities by gathering required patient information and entering complete, accurate documentation into the designated health record system
Review insurance coverage for upcoming services, confirm active eligibility, and record benefit details, limitations, and authorization requirements
Determine patient cost responsibilities by analyzing plan benefits and preparing clear estimates for scheduled visits or procedures
Explain billing-related information, patient rights, consent requirements, and other relevant service policies in a clear and patient-friendly manner
Identify accounts with insufficient coverage, discuss available assistance options, and direct patients to appropriate financial counseling resources when needed
Process benefit verification and payer-related follow-up tasks efficiently in a high-volume, productivity-driven environment
Support accurate handling of prior authorization activities and payer communications related to pharmacy or hospital services
Collaborate with remote team members through regular check-ins and provide guidance to less experienced staff when appropriate
Complete additional assigned duties that contribute to revenue cycle performance and patient access operations

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support care operations for a h...

Location

United States , New Hyde Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience coordinating patient scheduling, appointment support, or related healthcare administrative functions
Working knowledge of patient medical records and the importance of maintaining accurate, timely documentation
Ability to verify insurance information, track authorizations, and follow up with payers regarding case status
Strong communication skills with the ability to assist patients and collaborate effectively with clinical and administrative teams
Proficiency in handling multiple priorities while maintaining attention to detail in a busy healthcare setting
Comfort with preparing reports, updating shared tracking tools, and managing clerical responsibilities
Ability to provide dependable support in a contract role with permanent potential based in New Hyde Park, New York.

Job Responsibility

Coordinate insurance-related documentation, summaries, and coverage details needed to support managed care activities
Serve as a central contact between the managed care team and internal staff to promote timely communication and issue resolution
Support enrollment activity, verify insurance benefits, and keep authorization records current for assigned cases
Step in during staffing gaps to assist with authorization submissions and follow up with payers on approval status
Maintain the managed care census and communicate authorization timelines, review dates, and documentation deadlines to clinical staff
Assist with obtaining initial insurance approvals for new patient admissions when additional support is needed
Prepare recurring reports related to admissions, reimbursement activity, and other operational metrics
Organize and update managed care reference materials, including plan information and staff resources
Monitor daily admissions for insurance coverage concerns and coordinate follow-up for patients requiring managed care review
Perform general administrative support duties such as document preparation, copying, distribution, and faxing, along with other assigned tasks.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Licensed Nurse Care Coordinator Senior - Quality Management

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuit...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Minimum of 3 years of clinical or home health experience required
5 years supporting value-based care programs, accountable care organizations, or HEDIS
Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred
Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred
Proficiency in keyboarding and EHR systems, primarily Epic
LVN/ LPN in the state of employment and/or compact licensure required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices. Assist with work assignments and development of new work processes as needed. Coordinate and assist with associate onboarding. Create education material for training
Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols
Identify quality gaps and risk adjustment gaps. Participate in Quality Improvement Programs as indicated. Attend learning sessions and share information learned with team members. Assist in the development of tools, education, and workflow processes to assist the network in meeting CMS, ACO, documentation, and payor quality initiatives
Conducts internal review audits to facilitate feedback for documentation and efficiency of the care coordination team
Support Primary Care Providers and assist patients in scheduling preventative screenings and appropriate appointments. Maintain ongoing communication with healthcare providers through various tools and meetings
Monitor value-based care quality performance and pulls reports to identify open care gaps. Conducts telephonic outreach on behalf of providers to close care gaps & address medication adherence to facilitate star rating and quality performance
Providing counseling and health education to patients and families, using appropriate materials and standardized protocols. Serve as a subject matter expert in care transitions & quality metrics. Assist in educating practice staff on quality, payor, and government program requirements
Communicate resources and services available to patients through the continuum of care
Escalate health concerns to Primary Care providers and place referrals to appropriate care team members, i.e., Nurse Navigation, CHW, etc. Develop professional working relationships with ACO and CIN network providers, practice managers, and their staff to collaboratively manage follow-up care and improve overall health and wellness. Conduct in-person and virtual meetings with practice managers, staff, providers and managers to communicate program goals, results, and provide education

Fulltime

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Follow-Up Care Coordinator

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