Follow up Care Coordinator Job at Baptist Health (Florida) (Jacksonville)

Follow-Up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Database Maintenance Experience Required
1-2 years Customer Service Experience Required
High School Diploma
Driver's License - DMV

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce
Providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensuring that key relationships between the parties are intact, current and working effectively
Informing and educating Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Providing assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Providing direct scheduling within EPIC for 19 BPC clinics
Serving as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Supporting potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Being held to quantitative QA goals to confirm an exceptional customer experience

Fulltime

Follow-Up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Database Maintenance Experience Required
1-2 years Customer Service Experience Required
High School Diploma
Driver's License - DMV

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce
Providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensure that key relationships between the parties are intact, current and working effectively
Inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Provide assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Provide direct scheduling within EPIC for 19 BPC clinics
Serve as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Support potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Held to quantitative QA goals to confirm an exceptional customer experience

Fulltime

Ambulatory Clinic RN Care Coordinator - Palliative Care - Cancer Center

The Ambulatory Clinic RN Care Coordinator is a licensed registered professional ...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Bachelor Degree Nursing
2 or more years of RN experience
Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) or obtained within 14 days
Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
Must have current active multi-state Registered Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working, with proof of application of a multi-state RN license in the state in which you live
Basic typing and word processing ability
Excellent analytical, critical thinking and problem-solving skills

Job Responsibility

Responsible for management of patient flow, triage, and direct patient care
Liaison of communication between front desk staff, nursing staff, physicians, and clinic manager
Manage the care of the patient population by developing expected patient outcomes, defining appropriate resource utilization, and working with the provider to set patient goals
Provide nursing support/coordination to the practice to optimize patient outcomes and to improve patient’s quality of life through clinical and educational programs and/or support services
Support patient self-management of disease
Coordinate continuity of patient care with patients and families following hospital admission, discharge, and ER visits
Manage high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry
Develop relationships with patients and competently uses assessment skills to identify physical, psychosocial, financial, and environmental health care needs of the patient
Educate the patient and appropriate ancillary personnel about the health care needs, safety issues and benefits which include patient education
Utilize available electronic tools, such as EMR, to efficiently document assessments, clinical finds, plans of treatment and progress toward goals

Fulltime

New

Patient Care Coordinator

The Patient Care Coordinator is an essential part of the multidisciplinary team ...

Location

United States , Englewood

Salary:

19.00 - 27.00 USD / Hour

CarePoint Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous front desk or receptionist experience preferred
Phone, scheduling or call center experience preferred
One to two years of healthcare experience preferred
Strong attention to detail
Excellent analytical and critical thinking skills
Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
The ability to multitask and be a team player, helping wherever needed
Strong commitment to actively supporting an ethical open working environment
Working knowledge of Google Drive and Docs

Job Responsibility

Answers incoming calls from patients
Checking voicemails and making return calls
Processing new and existing patient referrals and obtaining prior authorization when necessary
Processing faxes
Scheduling new, follow-up, and post-operative appointments
Sending out patient paperwork
Obtaining prior authorization for surgeries when needed
Assisting Medical Assistants with administrative tasks as needed
Rooming patients as needed
Assisting Surgery Schedulers as needed

What we offer

Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement

Fulltime

New

Patient Care Coordinator

We are looking for a detail-oriented Patient Care Coordinator to support front-e...

Location

United States , Mount Pleasant

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service, patient registration, scheduling, or other healthcare front-office support functions
Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and administrative teams
Ability to manage multiple tasks at once, remain composed during frequent interruptions, and work effectively under pressure
Working knowledge of insurance verification, referrals, authorizations, billing support, or reimbursement-related processes
High level of accuracy in documentation, data entry, and record maintenance
Familiarity with office systems, scheduling tools, and standard administrative procedures in a clinical or healthcare environment
Understanding of compliance expectations, payer regulations, and confidentiality standards related to patient information
Reliable attendance and a consistent ability to support on-site clinic operations

Job Responsibility

Coordinate patient check-in, pre-registration, and registration activities to ensure complete and accurate records at the time of service
Arrange appointments for assigned departments using scheduling systems and confirm patients receive the preparation instructions needed for upcoming visits or tests
Collect and verify demographic, insurance, and claim-related information from patients or their representatives in a courteous and timely manner
Obtain required signatures, referrals, authorizations, and supporting documentation to help maintain smooth progression through billing and reimbursement processes
Address patient and internal inquiries related to scheduling, billing, and office procedures with professionalism and a strong customer service approach
Maintain patient medical records and update electronic systems accurately while following medical necessity, compliance, and payer requirements
Communicate workflow issues, documentation gaps, and service concerns to leadership to support timely resolution and operational effectiveness
Contribute ideas for improving office processes, customer experience, and overall productivity within the clinic
Follow departmental policies, attendance expectations, and evolving insurance or regulatory guidelines while adapting to changes in daily operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support our client in Portland,...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting patient scheduling or care coordination in a healthcare setting
Working knowledge of patient medical records processes and confidentiality standards
Proficiency with Epic EMR for appointment and patient information management
Ability to coordinate multiple calendars and adjust to changing scheduling demands
Strong communication skills when assisting patients, providers, and administrative staff
Proficiency with Microsoft Excel and general office software
High level of organization, accuracy, and attention to detail in a fast-paced environment

Job Responsibility

Coordinate patient appointment calendars and help balance scheduling needs across providers and departments
Welcome and assist patients with scheduling questions, updates, and general coordination throughout their care journey
Maintain patient medical documentation with a high degree of accuracy and confidentiality
Use Epic EMR to review, update, and organize patient information related to visits and follow-up care
Partner with clinical and administrative teams to align patient bookings with staffing availability and operational priorities
Monitor schedule changes, resolve conflicts, and communicate updates promptly to patients and internal team members
Prepare and track scheduling-related information using Microsoft Excel and other administrative tools

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Care Coordinator

We are looking for a Care Coordinator to support care management operations and ...

Location

United States , Syracuse

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
an associate degree in a related field is preferred
At least 2 years of experience in healthcare administration, care coordination, medical support, or a similar setting
medical assistant training may also be considered
Strong data entry skills with the ability to work accurately in computerized systems and manage detailed information efficiently
Proficiency with Microsoft Office applications, internet-based tools, and general office software
Demonstrated ability to analyze issues, identify discrepancies, and help support practical solutions
Effective verbal and written communication skills with a customer service approach focused on attention to detail
Ability to work both independently and collaboratively while adapting to changing priorities and timelines
Proven discretion when handling confidential or sensitive member and organizational information

Job Responsibility

Enter and maintain authorization information in internal systems with a high level of accuracy while monitoring upcoming expiration dates and addressing needed updates
Coordinate approved services with external providers, agencies, and internal team members to help ensure members receive appropriate support on schedule
Assist the care management team with arranging appointments, service logistics, and follow-up activities based on clinical direction and member needs
Communicate regularly with members to provide updates, gather needed information, and support ongoing coordination of care-related services
Prepare, track, and manage operational reports as assigned to support team oversight and day-to-day program activities
Participate in team meetings and contribute ideas that improve workflow efficiency, service coordination, and overall quality outcomes
Provide administrative support through document handling, record organization, correspondence, message taking, and other office-related tasks as needed
Carry out additional duties assigned by leadership to support departmental operations and member service goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Care Coordinator / Crisis Counselor

Bilingual Care Coordinator / Crisis Counselor (Overnight Shifts Available). Do y...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Social Work, Human Services, or a related field preferred
Experience in social services, care coordination, crisis counseling, or related human services roles
Ability to remain calm and communicate effectively during high-stress situations
Strong interpersonal, organizational, and problem-solving skills
Proficiency with Microsoft Office and computer-based applications
Bilingual required: English/Spanish

Job Responsibility

Provide care coordination and follow-up support to individuals and families in need
Answer calls from individuals experiencing crisis situations and provide crisis counseling and intervention
Conduct needs assessments and screen for safety and risk concerns
Connect clients with appropriate community resources, treatment providers, and support services
Advocate for individuals and families to access public and private assistance programs
Document client interactions, case notes, and reports accurately and timely
Maintain confidentiality and comply with HIPAA regulations
Participate in team meetings, training programs, and community outreach events
Assist with special projects and disaster relief efforts as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

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Follow up Care Coordinator

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