Follow-Up Care Coordinator Job at Baptist Health (Florida) (Jacksonville)

Follow-Up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Database Maintenance Experience Required
1-2 years Customer Service Experience Required
High School Diploma
Driver's License - DMV

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce
Providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensuring that key relationships between the parties are intact, current and working effectively
Informing and educating Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Providing assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Providing direct scheduling within EPIC for 19 BPC clinics
Serving as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Supporting potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Being held to quantitative QA goals to confirm an exceptional customer experience

Fulltime

Follow up Care Coordinator

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
1-2 years Database Maintenance Experience
1-2 years Customer Service Experience

Job Responsibility

Lead responsibility for development and operation of the customer relationship platform (SalesForce)
Provide assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician
Ensure key relationships between parties are intact, current and working effectively
Inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities
Provide assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program
Provide direct scheduling within EPIC for 19 BPC clinics
Serve as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention
Support potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service
Meet quantitative QA goals (call availability, abandon rate, average handling rate, etc.)

Fulltime

New

Patient Care Coordinator

The Patient Care Coordinator is an essential part of the multidisciplinary team ...

Location

United States , Englewood

Salary:

19.00 - 27.00 USD / Hour

CarePoint Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous front desk or receptionist experience preferred
Phone, scheduling or call center experience preferred
One to two years of healthcare experience preferred
Strong attention to detail
Excellent analytical and critical thinking skills
Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
The ability to multitask and be a team player, helping wherever needed
Strong commitment to actively supporting an ethical open working environment
Working knowledge of Google Drive and Docs

Job Responsibility

Answers incoming calls from patients
Checking voicemails and making return calls
Processing new and existing patient referrals and obtaining prior authorization when necessary
Processing faxes
Scheduling new, follow-up, and post-operative appointments
Sending out patient paperwork
Obtaining prior authorization for surgeries when needed
Assisting Medical Assistants with administrative tasks as needed
Rooming patients as needed
Assisting Surgery Schedulers as needed

What we offer

Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement

Fulltime

New

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support our client in Portland,...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting patient scheduling or care coordination in a healthcare setting
Working knowledge of patient medical records processes and confidentiality standards
Proficiency with Epic EMR for appointment and patient information management
Ability to coordinate multiple calendars and adjust to changing scheduling demands
Strong communication skills when assisting patients, providers, and administrative staff
Proficiency with Microsoft Excel and general office software
High level of organization, accuracy, and attention to detail in a fast-paced environment

Job Responsibility

Coordinate patient appointment calendars and help balance scheduling needs across providers and departments
Welcome and assist patients with scheduling questions, updates, and general coordination throughout their care journey
Maintain patient medical documentation with a high degree of accuracy and confidentiality
Use Epic EMR to review, update, and organize patient information related to visits and follow-up care
Partner with clinical and administrative teams to align patient bookings with staffing availability and operational priorities
Monitor schedule changes, resolve conflicts, and communicate updates promptly to patients and internal team members
Prepare and track scheduling-related information using Microsoft Excel and other administrative tools

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

New

Care Coordinator

We are looking for a Care Coordinator to support care management operations and ...

Location

United States , Syracuse

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
an associate degree in a related field is preferred
At least 2 years of experience in healthcare administration, care coordination, medical support, or a similar setting
medical assistant training may also be considered
Strong data entry skills with the ability to work accurately in computerized systems and manage detailed information efficiently
Proficiency with Microsoft Office applications, internet-based tools, and general office software
Demonstrated ability to analyze issues, identify discrepancies, and help support practical solutions
Effective verbal and written communication skills with a customer service approach focused on attention to detail
Ability to work both independently and collaboratively while adapting to changing priorities and timelines
Proven discretion when handling confidential or sensitive member and organizational information

Job Responsibility

Enter and maintain authorization information in internal systems with a high level of accuracy while monitoring upcoming expiration dates and addressing needed updates
Coordinate approved services with external providers, agencies, and internal team members to help ensure members receive appropriate support on schedule
Assist the care management team with arranging appointments, service logistics, and follow-up activities based on clinical direction and member needs
Communicate regularly with members to provide updates, gather needed information, and support ongoing coordination of care-related services
Prepare, track, and manage operational reports as assigned to support team oversight and day-to-day program activities
Participate in team meetings and contribute ideas that improve workflow efficiency, service coordination, and overall quality outcomes
Provide administrative support through document handling, record organization, correspondence, message taking, and other office-related tasks as needed
Carry out additional duties assigned by leadership to support departmental operations and member service goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Care Coordinator / Crisis Counselor

Bilingual Care Coordinator / Crisis Counselor (Overnight Shifts Available). Do y...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Social Work, Human Services, or a related field preferred
Experience in social services, care coordination, crisis counseling, or related human services roles
Ability to remain calm and communicate effectively during high-stress situations
Strong interpersonal, organizational, and problem-solving skills
Proficiency with Microsoft Office and computer-based applications
Bilingual required: English/Spanish

Job Responsibility

Provide care coordination and follow-up support to individuals and families in need
Answer calls from individuals experiencing crisis situations and provide crisis counseling and intervention
Conduct needs assessments and screen for safety and risk concerns
Connect clients with appropriate community resources, treatment providers, and support services
Advocate for individuals and families to access public and private assistance programs
Document client interactions, case notes, and reports accurately and timely
Maintain confidentiality and comply with HIPAA regulations
Participate in team meetings, training programs, and community outreach events
Assist with special projects and disaster relief efforts as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Patient Care Coordinator

The Patient Care Coordinator is an essential part of the multidisciplinary team ...

Location

United States , Englewood

Salary:

19.00 - 27.00 USD / Hour

CarePoint Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous front desk or receptionist experience preferred
Phone, scheduling or call center experience preferred
One to two years of healthcare experience preferred
Strong attention to detail
Excellent analytical and critical thinking skills
Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
The ability to multitask and be a team player, helping wherever needed
Strong commitment to actively supporting an ethical open working environment
Working knowledge of Google Drive and Docs

Job Responsibility

Answers incoming calls from patients
Checking voicemails and making return calls
Processing new and existing patient referrals and obtaining prior authorization when necessary
Processing faxes
Scheduling new, follow-up, and post-operative appointments
Sending out patient paperwork
Obtaining prior authorization for surgeries when needed
Assisting Medical Assistants with administrative tasks as needed
Rooming patients as needed
Assisting Surgery Schedulers as needed

What we offer

Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement

Fulltime

Registered Nurse - Patient Care Coordinator

Pafford Medical Services is now accepting applications for a dedicated and exper...

Location

United States

Salary:

Not provided

Pafford EMS

Expiration Date

Until further notice

Requirements

Registered nurse with the ability to practice in Arkansas
Critical Care or pre-hospital EMS experience (Minimum of 3 years)
BLS Healthcare Provider
ACLS (can be obtained through Pafford education)
12 lead interpretation
A strong desire to provide exceptional medical care and customer service
Excellent communication and interpersonal skills
Ability to work in a team environment
The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
A strong understanding or the ability to learn EMS protocols, rules, and regulations

Job Responsibility

Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients
Communicate with pre hospital providers to ensure compliance with patient refusals
Provide patient follow-up for patients after ambulance transport or on scene treatment
Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies
Communicate with patients and patient families during and following EMS response
Follow pre-determined treatment protocols and guidelines in a multi-state response area
Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines
Provide patient care in an urgent care/clinical environment
Administer medications and assist providers with patient procedures

Fulltime

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Follow-Up Care Coordinator

Job Description

Job Responsibility

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