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A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.
Job Responsibility:
Welcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell
Customer Service
Meeting Room Support
Office Support
Additional Core Requirements
Additional responsibilities
Risk Management
Health & Safety Management (Hybrid FC Role Specific)
Requirements:
Prior experience in facilities, hospitality, or related field (preferred)
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Ability to work independently
Self-motivated
confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator with good presentation skills and strong verbal & written communication skills (English & local language required, additional languages beneficial)
Firm First mind-set
Client Focus & Relationship Management
Proactive & professional approach to customer experience