FM Helpdesk Officer

• Handle FM queries via phone, email, and help desk systems
• Log and prioritise maintenance requests, assigning them to the right teams or contractors
• Track progress, ensuring jobs meet SLAs and KPIs
• Provide timely updates to requestors and escalate issues when needed
• Assist with scheduling planned preventative maintenance (PPM)
• Maintain accurate records and produce performance reports

• Experience in a facilities help desk or customer service role
• Strong IT skills (help desk systems, Microsoft Office)
• Excellent communication and organisational skills
• Ability to manage multiple tasks and work under pressure
• Customer-focused and proactive approach

Knowledge of CAFM systems and FM processes

• 25 days’ holiday plus bank holidays
• Enhanced pension scheme based on role
• Medicash, virtual GP, therapies, dental and optical support
• Company sick pay increases over time
• Study support and access to our dedicated academy
• 24/7 mental health services
• Extra day off on your birthday
• One volunteer day annually
• Monthly perks to spend how you like