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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Fm Help Desk Operative

United Kingdom, Birmingham Employment contract 25000.00 - 26000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We’re Virtu Property — specialists in soft services for residential property. Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best. And we’re not stopping there! We’ve expanded to offer tailored residential freehold housing management, and we’re always exploring new ways to innovate and add value for our clients. We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries! As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing the help desk function.

Job Responsibility

  • Handle FM queries via phone, email, and help desk systems
  • Log and prioritise maintenance requests, assigning them to the right teams or contractors
  • Track progress, ensuring jobs meet SLAs and KPIs
  • Provide timely updates to requestors and escalate issues when needed
  • Assist with scheduling planned preventative maintenance (PPM)
  • Maintain accurate records and produce performance reports

Requirements

  • Experience in a facilities help desk or customer service role
  • Strong IT skills (help desk systems, Microsoft Office)
  • Excellent communication and organisational skills
  • Ability to manage multiple tasks and work under pressure
  • Customer-focused and proactive approach

Nice to have

Knowledge of CAFM systems and FM processes

What we offer

  • 25 days’ holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Life Assurance
  • Study support and access to our dedicated academy
  • 24/7 mental health services
  • Extra day off on your birthday
  • One volunteer day annually
  • Benefit Platform
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