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Fm governance & performance director

Singapore, Singapore · Job Posted March 08, 2026
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Job Description

The Business Operations Lead is a strategic leadership position dedicated to driving operational excellence and cross-functional consistency across a complex, multi-site regional portfolio. This role is accountable for the holistic contractual performance of the account, transforming high-level regional strategies into actionable, high-impact operational workflows. As the primary steward of account health, the Lead maintains a rigorous governance environment focused on performance optimization, proactive risk mitigation, and unwavering alignment with both JLL and client organizational frameworks.

Job Responsibility

  • Spearhead the consolidation and validation of regional performance data
  • Design and distribute sophisticated performance dashboards
  • Leverage advanced KPI analysis to identify emerging trends and performance gaps
  • Provide high-level strategic support for all contracting matters
  • Direct the Regional Governance Board’s rhythm
  • Execute comprehensive reviews of operational protocols
  • Partner with Legal and Procurement teams to facilitate seamless contract revisions
  • Oversee the end-to-end lifecycle of Task Orders
  • Ensure all Task Orders are meticulously aligned with client expectations and budgetary parameters
  • Act as the primary interface with the client to validate Task Order scopes
  • Maintain a rigorous standard of documentation for all service modifications
  • Implement and refine unified operational processes across the multi-site portfolio
  • Proactively identify and mitigate systemic operational risks
  • Collaborate with Finance teams to monitor regional expenditures and manage budget variances
  • Lead the strategy for internal and external communications
  • Architect and oversee targeted 'Get Well Plans' for specific sites or service lines
  • Command the regional response to internal and external audits
  • Identify regional operational inconsistencies and author robust Standard Operating Procedures (SOPs)
  • Conduct deep-dive investigations into emerging risks
  • Provide critical support for contract extensions, renewals, and new site integrations
  • Act as a core member of the Account Leadership Team
  • Preside over the Regional Risk Committee
  • Serve as a final reviewer for significant operational modifications
  • Serve as the regional executive champion for JLL’s Ethics and Health & Safety frameworks

Requirements

  • Bachelor’s degree in Business, Operations, or Finance (Required)
  • MBA or Master’s in Management (Highly Preferred)
  • 10–12+ years in Business Operations or Corporate Real Estate
  • 5+ years in a regional 'Head of Ops' or lead role managing multi-site portfolios
  • Expert-level management of MSAs, Task Orders, and complex work authorizations
  • Proven track record using KPI dashboards to drive performance and 'Get Well' recovery plans
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