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The Business Operations Lead is a strategic leadership position dedicated to driving operational excellence and cross-functional consistency across a complex, multi-site regional portfolio. This role is accountable for the holistic contractual performance of the account, transforming high-level regional strategies into actionable, high-impact operational workflows. As the primary steward of account health, the Lead maintains a rigorous governance environment focused on performance optimization, proactive risk mitigation, and unwavering alignment with both JLL and client organizational frameworks.
Job Responsibility:
Spearhead the consolidation and validation of regional performance data
Design and distribute sophisticated performance dashboards
Leverage advanced KPI analysis to identify emerging trends and performance gaps
Provide high-level strategic support for all contracting matters
Direct the Regional Governance Board’s rhythm
Execute comprehensive reviews of operational protocols
Partner with Legal and Procurement teams to facilitate seamless contract revisions
Oversee the end-to-end lifecycle of Task Orders
Ensure all Task Orders are meticulously aligned with client expectations and budgetary parameters
Act as the primary interface with the client to validate Task Order scopes
Maintain a rigorous standard of documentation for all service modifications
Implement and refine unified operational processes across the multi-site portfolio
Proactively identify and mitigate systemic operational risks
Collaborate with Finance teams to monitor regional expenditures and manage budget variances
Lead the strategy for internal and external communications
Architect and oversee targeted 'Get Well Plans' for specific sites or service lines
Command the regional response to internal and external audits
Identify regional operational inconsistencies and author robust Standard Operating Procedures (SOPs)
Conduct deep-dive investigations into emerging risks
Provide critical support for contract extensions, renewals, and new site integrations
Act as a core member of the Account Leadership Team
Preside over the Regional Risk Committee
Serve as a final reviewer for significant operational modifications
Serve as the regional executive champion for JLL’s Ethics and Health & Safety frameworks
Requirements:
Bachelor’s degree in Business, Operations, or Finance (Required)
MBA or Master’s in Management (Highly Preferred)
10–12+ years in Business Operations or Corporate Real Estate
5+ years in a regional 'Head of Ops' or lead role managing multi-site portfolios
Expert-level management of MSAs, Task Orders, and complex work authorizations
Proven track record using KPI dashboards to drive performance and 'Get Well' recovery plans