CrawlJobs Logo

Fm governance & performance director

jll.com Logo

JLL

Location Icon

Location:
Singapore , Singapore

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Business Operations Lead is a strategic leadership position dedicated to driving operational excellence and cross-functional consistency across a complex, multi-site regional portfolio. This role is accountable for the holistic contractual performance of the account, transforming high-level regional strategies into actionable, high-impact operational workflows. As the primary steward of account health, the Lead maintains a rigorous governance environment focused on performance optimization, proactive risk mitigation, and unwavering alignment with both JLL and client organizational frameworks.

Job Responsibility:

  • Spearhead the consolidation and validation of regional performance data
  • Design and distribute sophisticated performance dashboards
  • Leverage advanced KPI analysis to identify emerging trends and performance gaps
  • Provide high-level strategic support for all contracting matters
  • Direct the Regional Governance Board’s rhythm
  • Execute comprehensive reviews of operational protocols
  • Partner with Legal and Procurement teams to facilitate seamless contract revisions
  • Oversee the end-to-end lifecycle of Task Orders
  • Ensure all Task Orders are meticulously aligned with client expectations and budgetary parameters
  • Act as the primary interface with the client to validate Task Order scopes
  • Maintain a rigorous standard of documentation for all service modifications
  • Implement and refine unified operational processes across the multi-site portfolio
  • Proactively identify and mitigate systemic operational risks
  • Collaborate with Finance teams to monitor regional expenditures and manage budget variances
  • Lead the strategy for internal and external communications
  • Architect and oversee targeted 'Get Well Plans' for specific sites or service lines
  • Command the regional response to internal and external audits
  • Identify regional operational inconsistencies and author robust Standard Operating Procedures (SOPs)
  • Conduct deep-dive investigations into emerging risks
  • Provide critical support for contract extensions, renewals, and new site integrations
  • Act as a core member of the Account Leadership Team
  • Preside over the Regional Risk Committee
  • Serve as a final reviewer for significant operational modifications
  • Serve as the regional executive champion for JLL’s Ethics and Health & Safety frameworks

Requirements:

  • Bachelor’s degree in Business, Operations, or Finance (Required)
  • MBA or Master’s in Management (Highly Preferred)
  • 10–12+ years in Business Operations or Corporate Real Estate
  • 5+ years in a regional 'Head of Ops' or lead role managing multi-site portfolios
  • Expert-level management of MSAs, Task Orders, and complex work authorizations
  • Proven track record using KPI dashboards to drive performance and 'Get Well' recovery plans

Additional Information:

Job Posted:
March 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Fm governance & performance director

Property and SHE Manager

The Property and SHE Manager is responsible for providing operational oversight ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • NEBOSH General Certificate or equivalent
  • IOSH membership
  • Relevant Facilities Management qualification
  • Proven track record of driving efficiency, standardisation, and cost optimisation across estates and FM services within regulated, customer-facing, or hospitality/leisure environments
  • Proven experience in estates, facilities management, and Safety, Health & Environment (SHE) within a multi-site or complex operational environment
  • Strong working knowledge of UK health and safety legislation, statutory compliance, and regulatory requirements (e.g. fire safety, EHO, risk assessments, accident reporting)
  • Demonstrable experience managing outsourced service providers and contracts, including performance management against KPIs and SLAs
  • Strong commercial and financial acumen, with experience managing FM budgets, invoicing, variations, and driving value for money
  • Experience leading contract renewals, re-tendering exercises, and scope changes
  • High level of competence in governance, audit readiness, risk management, and compliance documentation control
Job Responsibility
Job Responsibility
  • Managing Agent / Estates Management Oversight: Own the relationship with the Managing Agent ensuring commissioning for property related services, rent reviews, rates reviews, renewals, exits and new properties
  • Provide information to the Exec upon request, managing the production and presentation of all property related services
  • Provide the Exec with opportunities to improve current financial arrangements and value for money in all estates related activities
  • Facilities Management / Contract Oversight: Primary contract owner and point of escalation for the outsourced FM provider (Dalkia)
  • Ensure Dalkia delivers against contractual KPIs, SLAs, lifecycle plans, and statutory compliance obligations
  • Conduct regular performance reviews, contract governance meetings, and service audits
  • Manage the FM budget, invoicing, variations, and contract changes and ownership of all SAP concur activities
  • Support venue directors with FM-related operational issues and ensure timely resolution
  • Lead contract renewal cycles, re-tendering processes, or scope adjustments as required
  • Safety, Health & Environment (SHE): Maintain and continually improve the organisation’s SHE framework, policies, and compliance
What we offer
What we offer
  • 50% off food and beverages in all our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Fulltime
Read More
Arrow Right

Director, Facilities Management

The Regional FM Lead plays a key role in driving FM operations, workplace experi...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10 years of FM management experience working with corporate clients, ideally within workplace, facilities, or real‑estate operations, hospitality industry within Asia Pacific, ideally in a regional capacity
  • Strong analytical, organizational, and administrative capabilities with proven problem‑solving experience in dynamic environments
  • Strong background in customer service and experience services
  • Experience advising senior management and working with compliance, quality management, and workplace systems
  • Proficient in Microsoft office suite and FM software and analytical systems
  • Bachelor’s degree in facilities management, business, building, or related discipline (preferred but not required)
  • Fluent verbal and written English communication skills with strong presentation abilities
  • Excellent verbal and written communication skills as well as presentation skills
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills, with a drive to utilizing and adopting technology
Job Responsibility
Job Responsibility
  • Drive overall standardisation and simplification of regional FM operating and governance framework to ensure simplification and accuracy of work methods, reliability of systems, applying technology solutions
  • Drive implementation of a property compliance platform, focussed on essential safety compliance requirements, that provides real time status across the portfolio
  • Work in partnership with the FM country teams to provide data and review services using metrics to understand variances and opportunities to optimize
  • Drive Client specific initiatives such as technology innovation rollouts, benchmarking, best practices etc.
  • Champion the standardisation and simplification of workplace operations, governance frameworks, and work methods across APAC.
  • Provide technology‑enabled ideas and drive solutions to enhance accuracy, efficiency, and reporting capability.
  • Act as the regional owner for data quality, reporting platforms, and decision‑supporting information.
  • Lead implementation of property compliance platforms ensuring real‑time visibility of essential safety compliance.
  • Build and enhance analytics capability within the team (systems, reporting, insights).
  • Collaborate with client teams to develop a regional procurement strategy that optimizes service value, mitigates risks, and strengthens vendor partnerships.
  • Fulltime
Read More
Arrow Right

Assistant Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Higher Diploma or above in relevant subject Facilities/Property Management, Real Estate, or related field in HKSAR recognized educational organization
  • At least 10 years working experience in facility management / property management / with not less than 2 year at managerial level
  • Demonstrate strong interpersonal and supervisory abilities, consistently conducting oneself with professionalism and courtesy
  • Able to prepare report in both Chinese and English
  • Able to communicate Chinese (including mandarin) and English fluently
  • Capable of effectively lead subordinates especially newly assigned personnel
  • Proficient in Microsoft Office including Word, excel & powerpoint
  • Understands DMC and BMO requirements and ensures that all operations—such as security, cleaning, landscaping, and property management—comply with these rules
Job Responsibility
Job Responsibility
  • Serve as the primary deputy to the Facilities Manager by providing strategic oversight of building operations, property services, and administrative functions—while acting as the central liaison between HSSE team, engineering teams, operational supervisors, Owners’ Representatives, and tenants
  • The role ensures all activities comply with the Deed of Mutual Covenant (DMC), Building Management Ordinance (BMO), and client standards, and plays a key governance role in DMC-related processes
  • Strategic Oversight of Building Operations
  • Ensure operational supervisors enforce protocols for service quality, safety and efficiency for operational function including cleaning, security, landscaping, front desk, and carpark services and clubhouse facilities, mailroom/mailing operations
  • Provide governance, quality assurance, and performance oversight the operational functions
  • Monitor contractor compliance with Client / JLL site policies, work methods, and statutory requirement
  • Primary Liaison Across Stakeholders & Functions
  • Serve as the one of the focal points and coordinate between Engineering Teams, Operational Supervisors (cleaning, landscaping, clubhouse administration, mailroom), Owners’ Representatives and Tenant Representatives with clear, timely communication
  • Coordinate with other functional leaders within account to safeguard the connection to client / JLL requirement
  • DMC & BMO Governance & Meeting Coordination
  • Fulltime
Read More
Arrow Right

Facilities Manager

As a Facilities Manager at JLL, you will serve as the single point of contact fo...
Location
Location
United States , Los Angeles; Pomona; Irwindale
Salary
Salary:
100000.00 - 145000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience in Facilities Management required
  • Minimum 5+ years of facility management experience within corporate environment or third-party service provider
  • Proven track record of successful facility operations management and team leadership
  • Strong business acumen with expertise in financial planning, analysis, and budget management
  • Understanding of commercial real estate operations and facility management best practices
  • Experience with contract management and vendor relationship oversight
  • Knowledge of facility management technologies and industry innovations
  • Excellent interpersonal, supervisory, analytical, organizational, and presentation skills
  • Proven ability to lead matrix teams and manage cross-functional relationships effectively
  • Strong client service orientation with ability to build and maintain professional relationships
Job Responsibility
Job Responsibility
  • Serve as single point of contact for daily FM operations across assigned site(s) while ensuring seamless service delivery
  • Provide matrix leadership to technical and administrative teams while ensuring high performance, strong morale, and full alignment with FM scope expectations
  • Lead facility operations teams to achieve operational excellence and client satisfaction goals consistently
  • Coordinate cross-functional activities and ensure effective communication between all stakeholders
  • Implement operational best practices and drive continuous improvement initiatives across assigned facilities
  • Partner with supply chain team to define service scope while coordinating supplier walk-throughs for optimal vendor management
  • Oversee supplier performance at property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization
  • Support both central and account-specific supply chain initiatives including governance and scorecard reviews under Experience Clean Supplier Partnership program
  • Manage vendor relationships and ensure compliance with service level agreements and quality standards
  • Drive supplier performance improvements through regular assessments and collaborative problem-solving initiatives
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Service Contracts Manager

learnd is looking for a BMS Contracts Manager to take full ownership of service,...
Location
Location
United Kingdom , Ashby-de-la-Zouch
Salary
Salary:
Not provided
learnd.co.uk Logo
Learnd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services
  • Some knowledge of BMS hardware/software platforms and controls integration
  • Ability to communicate risks and issues in a timely and appropriate manner
  • Demonstrable management skills with knowledge and experience in standard methodologies
  • Strong decision-making ability and experience in identifying potential sources of risk and their potential impact on contract success
  • The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external
  • Excellent commercial awareness and ability to interpret contract terms
  • Effective communicator with strong client‑facing and negotiation skills
  • Strong organisational skills and ability to manage multiple clients simultaneously
  • Experience coordinating high-volume, multi-site service operations using CAFM or service management platforms
Job Responsibility
Job Responsibility
  • Manage end‑to‑end BMS service and maintenance contracts across distributed retail estates
  • Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded
  • Review contract terms regularly, identifying risks, variations, or improvement opportunities
  • Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date
  • Support sales as and when required
  • Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews
  • Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate
  • Build strong working relationships with retail client representatives, FM partners, and internal teams
  • Hold regular review meetings, providing performance updates, reporting, and long‑term renewal planning
  • Act as the primary escalation point for service issues, complaints, and contract queries
What we offer
What we offer
  • Company Vehicle - Electric or Hybrid
  • Expense for Travel and Accommodation
  • Death in Service Policy
  • UK Healthcare cash benefit
  • Enhanced sickness pay policy
  • Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy
  • Employee Assistance Programme
  • Fulltime
Read More
Arrow Right

Facilities Manager - Healthcare

As a Facilities Manager – Healthcare at JLL supporting Rush University Medical C...
Location
Location
United States , Chicago
Salary
Salary:
91000.00 - 112000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
  • Minimum eight years industry experience in corporate environment or third-party service provider
  • Business acumen including financial planning and analysis capabilities
  • Strong organizational and management skills with proven leadership experience
  • Strong interpersonal and supervisory skills for effective team management
  • Strong presentation skills and excellent oral and written communication skills
  • Proficiency in MS Office and MS SharePoint for comprehensive data management
  • Proficiency in CMMS supervisory responsibilities and workflow management
Job Responsibility
Job Responsibility
  • Serve as single point of contact for daily FM operations and management of multiple buildings within client's campus
  • Oversee and supervise both technical and administrative staff in matrix environment for execution of maintenance and management activities
  • Spend 50% of work time visible in areas of responsibility and rounding in mechanical spaces and other areas as necessary
  • Lead assigned team of management and maintenance professionals in execution of contract requirements
  • Serve as SPOC for all JLL HR related matters for JLL FM team assigned
  • Establish annual budget and track expenses against budget periodically as specified by Client process
  • Implement innovative programs, processes, and procedures that reduce short and long-term operating costs while increasing productivity
  • Manage all assigned facilities to achieve KPI performance targets while monitoring SLAs to identify potential challenges
  • Plan corrective actions and best practices accordingly while demonstrating continuous improvement on all key measurables
  • Manage within budget and time constraints with strong business acumen including financial planning and analysis
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right
New

Senior Commercial Manager

Dalkia UK are looking for a Senior Commercial Manager to join our commercial tea...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
dalkia.co.uk Logo
Dalkia UK
Expiration Date
March 31, 2026
Flip Icon
Requirements
Requirements
  • Good Commercial Management skills with attention to detail
  • Ability to build client relationship skills that provide benefits for both parties
  • Negotiation strategy skills that deliver positive results
  • Sound understanding of contract terms and conditions and different contract commercial models including cost plus, fixed price, GMP, etc
  • Ability to driving margin improvement and understanding of financial data / reports
  • Understanding of law and legal frameworks relating to services agreements and construction projects
  • Sub-contractor relationship management
  • Ability to identification and mitigate risks
  • Good IT skills, particularly in the use of word, excel and PowerPoint.
  • Good communication skills, written and oral, and the ability to influence and motivate to achieve desired
Job Responsibility
Job Responsibility
  • To provide commercial management insight and advice to divisional operations director and associated leadership team to achieve pro-active commercial management of opportunities and risks.
  • To support the commercial performance of the business by managing key commercial issues.
  • To analyse commercial issues and to articulate, advise, influence and motivate stakeholders, both internal and external, to achieve the best commercial solutions for Dalkia.
  • To ensure correct governance, including cost build up and margin policy, is adhered to in respect of new bids (PPM or Projects) in line with Company governance procedures and that appropriate records of such governance are in place.
  • To review all contractual terms and conditions against established business parameters, including the commercial redlines, for new business opportunities, existing contract retenders and projects identifying key commercial points and all unacceptable provisions.
  • To achieve a signed contract document on the best possible terms and on a timely basis whilst maintaining a good customer relationship for new or renewed contracts.
  • Update and maintenance of the Contract Database including renewals, extensions, changes and expiry or terminations as applicable.
  • To assist with the reporting of revenue, costs and margin performance for contracts by revenue stream (PPM, Extra Works and Projects) on a monthly basis to ensure the contrasts are being commercially traded in line with company procedures and in an accurate manner.
  • To ensure Account / Contract Managers and Contract Support follow established processes for the commercial management of each contract, including, but not limited to, invoicing, order placement, WIP management, projects, processing supplier invoices and budget/forecasting.
  • To provide education and training to the business in the form of individual 1-2-1 training, presenting at team meetings and running training sessions in order to improve the overall commercial awareness of the business and to promote compliance of ‘d’ above.
What we offer
What we offer
  • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
  • Pension with matched contributions
  • Life Assurance
  • Private Medical Insurance Single Cover on completion of 12 month’ service, with the opportunity to pay for additional cover for partner/dependants
  • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
  • Access to wellbeing programmes
  • Company Sick Pay
  • Employee recognition programmes which reward exceptional achievements
  • Employee Referral bonus with generous bonuses for ‘referring a friend’
  • The opportunity to use one working day per year volunteering to help the local community
  • Fulltime
Read More
Arrow Right
New

Reachtruck driver

As a reachtruck driver at DSV in Tholen, you will work the day shift. This means...
Location
Location
Netherlands , Tholen
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
February 05, 2027
Flip Icon
Requirements
Requirements
  • You are 18 years or older
  • You have your own transport to Tholen
  • You are able to apply for a Certificate of Conduct (VOG)
  • You are available fulltime for the day shifts
  • You speak English
  • Experience operating a reachtruck
Job Responsibility
Job Responsibility
  • Unloading incoming goods
  • Replenishing warehouse racks
  • Helping your colleagues wherever possible
  • Unload incoming goods and place them in correct locations within warehouse's high racking
  • Help colleagues with order picking or other varied tasks when quieter
What we offer
What we offer
  • Good salary up to €15,15
  • Great daytime working hours
  • Plenty of growth opportunities
  • Evenings and weekends off
  • Free parking for car and bike
  • A bonded team
  • Chance of a permanent contract
  • A team where you are truly valued
  • A spacious, cozy canteen with free coffee and tea
  • Can renew reachtruck certificate at Tempo-Team expense
  • Fulltime
Read More
Arrow Right