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Prepare, design, and maintain floral arrangements for public areas, guest rooms, Guest Relations, Front Office, Greatroom & Bathrooms, Offices, Host Restaurant, Lift Landing, restaurant outlets (Archer Bar, Keystone, M-Club, Bistro 1& 2, banqueting venues, and special events. Receive and inspect floral shipments, ensuring quality and accuracy. Maintain a clean, organized, and safe floral workspace and storeroom. Deliver floral arrangements on‑site or off‑site as required and ensure timely follow‑up with requesting departments or customers. Follow company policies and procedures, maintain professional appearance, and uphold confidentiality and safety standards. Provide exceptional service to internal and external guests, respond to requests professionally, and build positive working relationships across departments. Perform additional duties as requested by management.
Job Responsibility:
Prepare, design, and maintain floral arrangements for public areas, guest rooms, Guest Relations, Front Office, Greatroom & Bathrooms, Offices, Host Restaurant, Lift Landing, restaurant outlets (Archer Bar, Keystone, M-Club, Bistro 1& 2, banqueting venues, and special events
Receive and inspect floral shipments, ensuring quality and accuracy
Maintain a clean, organized, and safe floral workspace and storeroom
Deliver floral arrangements on‑site or off‑site as required and ensure timely follow‑up with requesting departments or customers
Follow company policies and procedures, maintain professional appearance, and uphold confidentiality and safety standards
Provide exceptional service to internal and external guests, respond to requests professionally, and build positive working relationships across departments
Perform additional duties as requested by management
Trim, water, condition, and prepare flowers for display using required accessories
Receive flowers from suppliers, verifying order quantities, refusing unacceptable stock, and logging received items
Design and create floral arrangements for public areas, outlets, banquets, events, and guest rooms
Deliver arrangements to property locations or off-site venues as required
Follow up with departments/customers to ensure floral orders meet expectations
Coordinate set-up of floral displays for events and functions
Maintain a clean, orderly storeroom and complete shop-cleaning checklist before closing
Maintain floral inventory and ensure correct storage practices
Maintain a clean, safe, and organized floral workspace and storeroom, completing cleaning checklists as required
Perform additional ad hoc duties related to floral operations, plant care, and event support as required by management
Provide recommendations on floral design enhancements, seasonal flowers, and plant replacements to improve overall guest experience and presentation
Welcome and acknowledge guests according to company standards
Anticipate guest needs and respond promptly and professionally
Thank guests with genuine appreciation
Speak clearly, professionally, and courteously with guests and coworkers
Answer telephones using correct etiquette
Share relevant information discreetly
Support coworkers respectfully
Build positive relationships with all departments
Handle sensitive issues with professionalism
Report accidents immediately
Follow safety procedures for equipment and chemicals
Use PPE and proper lifting techniques
Follow company policies, SOPs, and standards
Maintain professional appearance
Protect company assets and confidentiality
Reach, bend, twist, lift up to 25 lbs
Walk or stand for extended periods
Inspect equipment and flowers
Requirements:
Education: Matric or equivalent
Experience: Minimum 1-year related work experience
Computer Skills: Microsoft Office
Analytical: Learning, Decision-Making, Computer Skills, Problem Solving