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Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused delivering top line sales results.
Job Responsibility:
Leads the effort to greet and offer assistance to every customer
provides real-time coaching to associates
Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards
collaborates with management on remerchandising decisions
Encourages and helps associates maintain an in-depth knowledge of product and promotions
Prioritizes delivering an exceptional customer experience
Resolves customer concerns quickly while exceeding expectations
Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives
achieves or exceeds the brand’s inventory control standards
Assists in leading merchandising execution
Enforces all company tools, policies and procedures
assists with loss prevention training
Assists with effective scheduling to support payroll strategies and budgets
Motivates and inspires associates to achieve sales goals and uphold brand standards
contributes to the recruiting and onboarding of talent
Demonstrates a sense of pride, commitment, and passion for the brand and our customers
Celebrates and embraces individuality, inclusion and partnership
builds relationships
Embraces innovation, change, and company initiatives
works collaboratively to accomplish brand goals
Requirements:
Minimum of 2 years of retail experience required
High school graduate/equivalent preferred
Flexible schedule required including nights, weekends and overnight shifts
some travel may be requested
Excellent communication and time management skills
Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
What we offer:
Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more
401(k): An above-market 401(k) contribution
Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules
Wellbeing Support: A variety of wellbeing tools and programs
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care
Education Assistance: Receive support for continued education including tuition reimbursement
Associate Discount: Shop at our company outlets and e-commerce sites at a discount