Floor Supervisor Job at ACE Hardware (Overland Park)

Job Description

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Job Responsibility

Project a positive representation of Westlake Ace Hardware
Proactively assist customers in solving problems
Greet customers entering and throughout the store
Thank customers when finished and when they are leaving the store
Project a friendly, outgoing demeanor
work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints
Work to resolve problems with the customer and have Westlake’s best interest taken into consideration
Possess excellent product knowledge and knowledge of store layout and location of products
Ensure a positive, professional and safe work environment for all associates
Supervise the “general operations” of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Help ensure successful Loss Prevention, Safety and Internal Audits
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store
Communicate any operational or managerial issues to the General Manager in a timely manner
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Help ensure that weekly price changes and label updates are completed timely and accurately
Assist with all cashiering functions including training, maintenance, audits, and reports
Perform all other duties as assigned
Help ensure forklift operations and receiving is completed in a safe and efficient way
Assist to ensure receiving
checking in and stocking of merchandise for the store is being done completely
Assist with maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
Assist with merchandise resets throughout the store
Assist to ensure all signage is current in the store
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising
Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising
Lead by example
be approachable by all associates and customers
Assist in training of all associates
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager for follow up
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement

Requirements

High School or GED equivalent
Previous retail management experience preferred
Hardware experience preferred
Standing, walking, lifting (up to 25lbs) and climbing

Nice to have

Previous retail management experience
Hardware experience

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