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Floor Supervisor

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ACE Hardware

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Location:
United States , Overland Park

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Category:
-

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour
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Job Description:

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Job Responsibility:

  • Project a positive representation of Westlake Ace Hardware
  • Proactively assist customers in solving problems
  • Greet customers entering and throughout the store
  • Thank customers when finished and when they are leaving the store
  • Project a friendly, outgoing demeanor
  • work well with customers as well as associates
  • Ensure all calls and pages are answered promptly, courteously and effectively
  • Handle customer complaints
  • Work to resolve problems with the customer and have Westlake’s best interest taken into consideration
  • Possess excellent product knowledge and knowledge of store layout and location of products
  • Ensure a positive, professional and safe work environment for all associates
  • Supervise the “general operations” of the entire store
  • Responsible for opening and closing the store
  • Assist with the implementation of Store Support Center programs
  • Help ensure successful Loss Prevention, Safety and Internal Audits
  • Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store
  • Communicate any operational or managerial issues to the General Manager in a timely manner
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
  • Help ensure that weekly price changes and label updates are completed timely and accurately
  • Assist with all cashiering functions including training, maintenance, audits, and reports
  • Perform all other duties as assigned
  • Help ensure forklift operations and receiving is completed in a safe and efficient way
  • Assist to ensure receiving
  • checking in and stocking of merchandise for the store is being done completely
  • Assist with maintenance of back stock levels
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
  • Assist with merchandise resets throughout the store
  • Assist to ensure all signage is current in the store
  • Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising
  • Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising
  • Lead by example
  • be approachable by all associates and customers
  • Assist in training of all associates
  • Participate in store meetings
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up
  • Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement

Requirements:

  • High School or GED equivalent
  • Previous retail management experience preferred
  • Hardware experience preferred
  • Standing, walking, lifting (up to 25lbs) and climbing

Nice to have:

  • Previous retail management experience
  • Hardware experience

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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