Floor Supervisor Job at ACE Hardware (Rancho Santa Margarita)

Job Description

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Job Responsibility

Assist with managing overall store operations
Assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers
Assist in managing and directing staff to achieve company goals and objectives
Project a positive representation of Westlake Ace Hardware
Proactively assist customers in solving problems
Greet customers
Handle customer complaints
Ensure a positive, professional and safe work environment
Supervise the general operations of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Help ensure successful Loss Prevention, Safety and Internal Audits
Communicate any operational or managerial issues to the General Manager
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Help ensure that weekly price changes and label updates are completed
Assist with all cashiering functions
Help ensure forklift operations and receiving is completed safely and efficiently
Assist to ensure receiving, checking in and stocking of merchandise
Assist with maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed
Assist with merchandise resets
Assist to ensure all signage is current
Present a clean and orderly sales floor
Manage all aspects of store operations in the absence of the General Manager or Assistant Managers
Lead by example
Assist in training of all associates
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager
Work with management to prepare for advancement

Requirements

High School or GED equivalent
Previous retail management experience preferred
Hardware experience preferred
Standing, walking, lifting (up to 25lbs) and climbing

Nice to have

Previous retail management experience
Hardware experience

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Floor Supervisor

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