Floor Supervisor Job at Four Seasons (Bangkok)

Job Description

The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a motivated and energetic Housekeeping Supervisor to service the Floors, who shares a passion for providing excellent service. The Floor Supervisor is an essential member of the Rooms Division team dedicated to providing exceptional quality and service to our guests. The Housekeeping team works tirelessly behind the scenes making sure that every Guest Room and Public Area is impeccable at all times. This position is a step into Management, and should be for an individual who would like to grow.

Job Responsibility

Ensure all guest rooms meet the highest standards as set by Four Seasons Hotels
Oversee both Room Attendants and Houseman working on the floors conducting detailed inspections of their work
Keep all linen closets neat, cleaned and stocked
Inspect rooms daily, including check-out, vacant and make-up rooms for cleanliness and that rooms are defect free
Inspect all VIP rooms prior to arrival
Report maintenance deficiencies that require immediate attention and follow up on their status
Ensure that all vacant/clean rooms and stay over rooms status have been updated
Ensure proper care and use of equipment, carts, baskets, cleaning and guest room supplies
Ensure that all Lost and Found items are forwarded to the Lost and Found Department according to Four Seasons Hotel
Personally conduct training as required and on a regular basis and monitor the implementation and progress of training programs on their effectiveness
Conduct and evaluate performance review on a regular basis
Report to the Assistant Director of Housekeeping – Guest Floor any loss or damage of furniture, fixture or equipment
Assist with responsibilities and duties in the absence or heavy volume in the areas of Public Area Attendant, Room Attendant and House Attendant

Requirements

Previous experience in Housekeeping management capacity
Firm knowledge of hotel operations
Speak, read, and write Thai
Fluent in English
Right to work in Thailand
High level of attention to detail
Strong work ethic
Ability to multitask and prioritize
Comfortable around chemicals and machines with ability to learn their operation
English communication ability with good written and spoken English skills
Computer proficiency with MS Office
Ability to use property management systems such as Opera systems, HotSos systems
Strong training and supervisory skills
Able to work in all shifts

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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