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Floor Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China, Shanghai

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Assist in managing daily housekeeping operations and supervise staff to ensure high-quality standards; foster a positive, professional work environment within the globally recognized Marriott International brand.

Job Responsibility:

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
  • run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
  • assist Housekeeping management in managing daily activities
  • act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry
  • document and resolve issues with discrepant rooms with the Front Desk
  • prepare, distribute, and communicate changes in room assignments
  • communicate issues to next shift
  • complete required paperwork
  • assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • follow all company and safety policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
  • push and pull loaded housekeeping carts
  • use computers and/or point of sale systems
  • perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • diverse and inclusive work environment

Additional Information:

Job Posted:
June 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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