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Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused delivering top line sales results.
Job Responsibility:
Leads the effort to greet and offer assistance to every customer
provides real-time coaching to associates
Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards
collaborates with management on remerchandising decisions due to sell-through and available backstock
Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty
Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first
asks our customers for feedback and conveys business opportunities to the Store Manager
Resolves customer concerns quickly while exceeding expectations
Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards
achieves or exceeds the brand’s inventory control standards in accordance with RFID and shrink control
Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions
Enforces all company tools, policies and procedures
assists with loss prevention training and coaches associates to maintain awareness and report concerns
Assists with effective scheduling to support payroll strategies and budgets
Motivates and inspires associates to achieve sales goals and uphold brand standards
contributes to the recruiting and onboarding of talent to ensure a best-in-class team
Demonstrates a sense of pride, commitment, and passion for the brand and our customers
treats customers and store team professionally, courteously, and respectfully
Celebrates and embraces individuality, inclusion and partnership
builds relationships and seeks out feedback for continuous self-development
Embraces innovation, change, and company initiatives
works collaboratively to accomplish brand goals and objectives
Requirements:
Minimum of 2 years of retail experience required
High school graduate/equivalent preferred
Flexible schedule required including nights, weekends and overnight shifts
some travel may be requested
Excellent communication and time management skills
Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
What we offer:
best in class medical insurance
vision insurance
dental insurance
life insurance
disability insurance
above-market 401(k) contribution
Company-paid holidays
paid time off
seasonal hours
flexible work schedules
wellbeing tools and programs
Access to Care.com services for childcare, elder care, adoption preparation, pet care
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