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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Floor Supervisor - Luxury Cocktail Bar

United Kingdom, London 35000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

Thirteen at Chateau Denmark, located on the iconic Denmark Street, is where energy meets elegance, a space for bold encounters and vibrant experiences. For decades, Denmark Street has seen legends rise and tales unfold, and now, it calls for a visionary Floor Supervisor to carry on that legacy. As Floor Supervisor at Thirteen, you’ll combine sophistication with flair, ensuring that every guest experience embodies our ‘no half measures’ approach to service. You will be reporting directly to the Bar Manager, and work closely with the Bar team.

Job Responsibility

  • Ensure an exceptional and personalized guest experience, maintaining high service standards
  • Oversee bartenders and servers, provide guidance, and ensure staff adhere to service protocols
  • Monitor the presentation of cocktails and beverages, ensuring consistency and excellence
  • Manage floor operations, including table assignments, order flow, and smooth coordination between the bar and floor staff
  • Handle guest complaints professionally and efficiently to maintain a high-end reputation
  • Ensure adherence to hygiene, licensing laws, and workplace safety standards
  • Assist in monitoring stock levels and coordinating with the bar team for replenishments
  • Cater to high-profile guests and assist in executing exclusive events and private bookings
  • Oversee transactions, ensure accurate billing, and minimize discrepancies
  • Maintain the bar’s luxury ambiance by overseeing music levels, lighting, and overall aesthetics

Requirements

  • Background in luxury or 5-star environments
  • Extensive knowledge of customer service
  • Impeccable standards
  • Must be eligible to live and work in the UK

What we offer

  • Service Charge and tips on addition to the salary listed
  • Pension scheme, and employee recognition events
  • Friends & Family rates and discounts
  • Perkbox, Season Ticket Loan , Cycle to work scheme, Eye Care test
  • Growth opportunities, including an extra holiday day per completed year (up to five)
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