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Thirteen at Chateau Denmark, located on the iconic Denmark Street, is where energy meets elegance, a space for bold encounters and vibrant experiences. For decades, Denmark Street has seen legends rise and tales unfold, and now, it calls for a visionary Floor Supervisor to carry on that legacy. As Floor Supervisor at Thirteen, you’ll combine sophistication with flair, ensuring that every guest experience embodies our ‘no half measures’ approach to service.
Job Responsibility:
Ensure an exceptional and personalized guest experience, maintaining high service standards
Oversee bartenders and servers, provide guidance, and ensure staff adhere to service protocols
Monitor the presentation of cocktails and beverages, ensuring consistency and excellence
Manage floor operations, including table assignments, order flow, and smooth coordination between the bar and floor staff
Handle guest complaints professionally and efficiently to maintain a high-end reputation
Ensure adherence to hygiene, licensing laws, and workplace safety standards
Assist in monitoring stock levels and coordinating with the bar team for replenishments
Cater to high-profile guests and assist in executing exclusive events and private bookings
Oversee transactions, ensure accurate billing, and minimize discrepancies
Maintain the bar’s luxury ambiance by overseeing music levels, lighting, and overall aesthetics
Requirements:
Eligible to live and work in the UK
Background in luxury or 5-star environments
Extensive knowledge of customer service
Impeccable standards
What we offer:
Service charge
Pension scheme
Employee recognition events
Friends & Family rates and discounts
Perkbox
Season Ticket Loan
Cycle to work scheme
Eye Care test
Growth opportunities, including an extra holiday day per completed year (up to five)