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Floor Manager

Ireland, Kildare · Job Posted April 23, 2026
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Job Description

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Job Responsibility

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit
  • Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store
  • Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information
  • Hold ‘one minute meetings’ at the end of employees’ shifts
  • summarize their performance results, provide constructive feedback and recognition
  • Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale
  • Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction
  • Respond to and communicate with the Store Manager on all competitors, community information that could impact company business
  • Focus staff on the importance of quality relationships with internal and external customers
  • Effectively manage customer complaints in a timely and effective way
  • Analyze store level reports and create action plans to improve results
  • Effectively communicate with the Store Manager regarding day-to-day operational issues of the store
  • Perform Manager-on-duty functions
  • manage store opening/closing functions and the sales floor

Requirements

  • Previous track record of supervisory or specialist roles within a premium or luxury brand
  • Previous people management experience with the ability to resolve conflict and unproductive disagreements
  • Effective communicator with the ability to build relationships with ease
  • Team player who recognizes and celebrates the contributions and achievements of others
  • Confident in giving feedback that promotes positive behavioral change
  • Ability to work well with change, adapt and work with pace
  • Energetic and authentic showing a clear presence on the shop floor
  • Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions

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