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The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.
Job Responsibility:
Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit
Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store
Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information
Hold ‘one minute meetings’ at the end of employees’ shifts
summarize their performance results, provide constructive feedback and recognition
Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale
Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction
Respond to and communicate with the Store Manager on all competitors, community information that could impact company business
Focus staff on the importance of quality relationships with internal and external customers
Effectively manage customer complaints in a timely and effective way
Analyze store level reports and create action plans to improve results
Effectively communicate with the Store Manager regarding day-to-day operational issues of the store
Perform Manager-on-duty functions
manage store opening/closing functions and the sales floor
Requirements:
Previous track record of supervisory or specialist roles within a premium or luxury brand
Previous people management experience with the ability to resolve conflict and unproductive disagreements
Effective communicator with the ability to build relationships with ease
Team player who recognizes and celebrates the contributions and achievements of others
Confident in giving feedback that promotes positive behavioral change
Ability to work well with change, adapt and work with pace
Energetic and authentic showing a clear presence on the shop floor
Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions