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The Floor Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Floor Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.
Job Responsibility:
Promote restaurant business and continually increase database contacts
Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
Ensure and promote compliance with all local liquor, health and sanitation regulations
Manage and provide direction to all bar employees on the floor during shifts and events
Hold staff accountable to uphold uniform and grooming standards to the highest level
Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
Monitor departments performance with respect to the restaurant budgets
Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
Seek out and produce events to generate revenues for the property
Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
Consistently monitor quality of service and product delivered on property
Collaborate on needs of departmental staff scheduling
Instruct staff in on-going training to uphold service standards
Coordinate menu sponsorship deals and menu product placement
Interview employees and provide input on talent selection
Assess employee performance and provide feedback annually and throughout the year
Requirements:
At least 3 years of experience in a luxury hotel or resort setting preferred in similar role
Strong knowledge of F&B management practices, including food safety, service standards, and guest relations
Excellent leadership, interpersonal, and communication skills
Familiarity with Opera systems, MS Office
Passion for hospitality and delivering outstanding guest experiences
Proactive, detail-oriented, and capable of working independently
Ability to adapt to a fast-paced, dynamic environment
The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel