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Via Carota serves approximately 500 guests per day across two services, and the experience each of those guests has is determined by what happens on the floor. We are looking for a Restaurant Manager who takes that seriously. You will be a consistent, grounded presence in the room — leading the team through service, holding the standard, coaching new staff, and making the hundred small decisions each shift that determine whether an evening is good or excellent. You know the Via Carota model: walk-in first, neighborhood-driven, Italian wine and food at the center, service that is warm but never loose. This role suits someone who is genuinely passionate about the floor — not as a stepping stone, but as the work itself.
Job Responsibility
Manage the dining room and bar team through daily lunch and dinner services
Maintain a strong and active floor presence throughout both services
Uphold and reinforce service standards, steps of service, and hospitality expectations
Lead pre-shift briefings and hold the team accountable to preparation and knowledge standards
Train, mentor, and formally assess new team members using the Via Carota staff training program
Manage table flow, reservations, and waitlist in coordination with host staff
Handle guest feedback with professionalism and care
Oversee opening and closing procedures, side work, and FOH readiness
Coordinate with the kitchen on pacing and communication throughout service
Support scheduling, inventory, and day-to-day operational tasks as needed
Requirements
3–5 years of management experience in a quality, high-volume restaurant
Working knowledge of Italian food and wine — essential, not optional
A natural coaching instinct: you develop people, not just direct them
Experience managing walk-in-dominant, fast-paced service environments
Calm under pressure, clear in communication, and present on the floor
A collaborative approach to working with kitchen and management teams
Flexible schedule including evenings, weekends, and holidays