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Floor Manager

United States, New York Employment contract 75000.00 - 100000.00 USD / Year · Job Posted July 04, 2026
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Job Description

Via Carota serves approximately 500 guests per day across two services, and the experience each of those guests has is determined by what happens on the floor. We are looking for a Restaurant Manager who takes that seriously. You will be a consistent, grounded presence in the room — leading the team through service, holding the standard, coaching new staff, and making the hundred small decisions each shift that determine whether an evening is good or excellent. You know the Via Carota model: walk-in first, neighborhood-driven, Italian wine and food at the center, service that is warm but never loose. This role suits someone who is genuinely passionate about the floor — not as a stepping stone, but as the work itself.

Job Responsibility

  • Manage the dining room and bar team through daily lunch and dinner services
  • Maintain a strong and active floor presence throughout both services
  • Uphold and reinforce service standards, steps of service, and hospitality expectations
  • Lead pre-shift briefings and hold the team accountable to preparation and knowledge standards
  • Train, mentor, and formally assess new team members using the Via Carota staff training program
  • Manage table flow, reservations, and waitlist in coordination with host staff
  • Handle guest feedback with professionalism and care
  • Oversee opening and closing procedures, side work, and FOH readiness
  • Coordinate with the kitchen on pacing and communication throughout service
  • Support scheduling, inventory, and day-to-day operational tasks as needed

Requirements

  • 3–5 years of management experience in a quality, high-volume restaurant
  • Working knowledge of Italian food and wine — essential, not optional
  • A natural coaching instinct: you develop people, not just direct them
  • Experience managing walk-in-dominant, fast-paced service environments
  • Calm under pressure, clear in communication, and present on the floor
  • A collaborative approach to working with kitchen and management teams
  • Flexible schedule including evenings, weekends, and holidays

What we offer

  • Health Insurance
  • Paid Time Off

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