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Join our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa.
Job Responsibility:
Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded
Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace
Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment
KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals
Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas
Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise
Requirements:
Prior management experience
Comfortable working on their feet for 12-hour shifts
Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable