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We're looking for a Floor Manager to lead service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London's leading private members' clubs.. This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance. Birchwood at The Conduit, led by chef Will Devlin, is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden. Birchwood at The Conduit is a collaboration between Birchwood, Levy UK and The Conduit
Job Responsibility:
Take full ownership of the floor to ensure smooth, efficient service
Lead and direct the team, managing pace, priorities and service flow
Stay visible on the floor, supporting staff and engaging with guests
Deliver high-quality guest experiences and build strong relationships
Handle guest feedback proactively and resolve issues effectively
Lead, coach and support front-of-house team members during service
Run pre-service briefings and communicate key updates clearly
Coordinate operations across FOH, kitchen and bar to ensure readiness
Support commercial goals through upselling, stock control and labour efficiency
Ensure compliance with health safety hygiene and company standards while fostering a positive team culture
Requirements:
Experience in a supervisory or floor management role
Strong understanding of restaurant service and operations
Confident leading a team in a fast-paced environment