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14forty Logo 14forty · Hospitality and Tourism

Floor Host

United Kingdom, Watford Employment contract 24133.94 GBP / Year · Job Posted April 16, 2026
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Job Description

We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same. To provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards. Act as a point of contact, providing a friendly, helpful and customer focused service to all associates and the client in all tasks which are undertaken. To create a good rapport with staff and service partners to ensure the optimum service provision

Job Responsibility

  • Specialising in the overall client experience across all aspects of the ground floor
  • Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
  • Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
  • Applying a flexible approach and offering business support as required
  • Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be computer literate (e.g. Microsoft Office package, booking systems, phone systems)
  • Have a strong customer service background with a focus on enhancing the customer experience
  • Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
  • Have strong communication skills
  • Be able to build a strong rapport with colleagues and clients alike
  • Always strive to improve with innovation and creativity
  • Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
  • Be passionate about delivering high standard service and going the extra mile
  • Take responsibility for their contribution to the team

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for peers
  • One paid day off annually to support a cause
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