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We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same. To provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards. Act as a point of contact, providing a friendly, helpful and customer focused service to all associates and the client in all tasks which are undertaken. To create a good rapport with staff and service partners to ensure the optimum service provision
Job Responsibility:
Specialising in the overall client experience across all aspects of the ground floor
Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
Applying a flexible approach and offering business support as required
Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be computer literate (e.g. Microsoft Office package, booking systems, phone systems)
Have a strong customer service background with a focus on enhancing the customer experience
Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
Have strong communication skills
Be able to build a strong rapport with colleagues and clients alike
Always strive to improve with innovation and creativity
Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
Be passionate about delivering high standard service and going the extra mile
Take responsibility for their contribution to the team