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Floor Concierge

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

35000.00 - 36000.00 GBP / Year
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Job Description:

We have an exciting opening for a Floor Concierge (Lounge Concierge) to join our team in the heart of the City of London. You will be part of the Rapport team, based at our client's beautiful offices near Bank Station. This is a key role, and we are looking for a person who can build strong relationship with stakeholders in the client's business lounge. You will be responsible for looking after requests, activities, and meeting room bookings for the space, checking meeting rooms and refreshment areas, general housekeeping and set ups for events but also IT/AV support for attendees. You will also be making sure company health and safety procedures are followed by employees and visitors in that space.

Job Responsibility:

  • First point of contact for all visitors to the Business Lounge, responsible for creating a warm, welcoming, and professional environment
  • Provide support to clients with any IT or connectivity issues
  • Taking full ownership of the space, ensuring all areas are maintained to the highest standard
  • Respond calmly and effectively to last-minute requests and changes, while coordinating the timely booking and delivery of portable equipment, hospitality, and other services
  • Building and maintaining strong working relationships with team members, service providers, hosts, and clients
  • Attend all wider team meetings, events, training sessions, departmental cross-training, and team-building activities

Requirements:

  • An upbeat, enthusiastic team player with integrity and a genuine can-do attitude
  • Naturally outgoing and energetic, with the ability to build strong rapport quickly
  • Passionate about delivering exceptional service and consistently going the extra mile
  • Demonstrates excellent personal presentation, interpersonal, and communication skills
  • A flexible self-starter with strong attention to detail and the initiative to take ownership
  • Equally comfortable working independently, able to manage your own time, priorities, and responsibilities effectively
  • Thrives under pressure during busy periods while staying motivated and productive during quieter times
  • Comfortable working independently for extended periods, taking full ownership of the front-of-house experience while remaining a collaborative and engaged member of the broader team
What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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