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Floor Concierge

elior.co.uk Logo

Elior UK

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

33932.06 GBP / Year
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Job Description:

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

Job Responsibility:

  • Provide a world-class, client-facing Front of House service
  • Proactively anticipate our client needs at all stages of the customer journey
  • Welcome visitors, manage queues, check IDs, issue passes, and escort VIPs
  • Ensure seamless coordination with Reception and Security to deliver a five-star service
  • Sign in visitors, direct guests, and complete daily handovers
  • Manage Tour Guides, their parties, and the VIP diary
  • Maintain cleanliness and order in the Concourse Reception, report issues, and ensure follow-up
  • Issue forgotten passes and ensure good housekeeping standards are met
  • Manage the cloakroom, issue lockers, maintain records, and ensure cleanliness
  • Set up and support functions and meeting rooms, including AV requirements

Requirements:

  • Relevant corporate / hospitality/ customer service experience
  • Ideally have experience working with systems
  • High degree of accuracy
  • Excellent communication skills
  • Good time management
What we offer:
  • Free, tasty meals
  • Flexible working
  • Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days
  • Leave for life’s important moments
  • Give back time - paid volunteering days
  • Room to grow - career development and learning opportunities
  • Wellbeing first - mental health support and wellbeing perks
  • Financial security - pension schemes and life assurance
  • Exclusive discounts - save on entertainment, leisure, and even travel

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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