Floor Captain, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Floor Captain at Renaissance Shanghai Putuo Hotel is responsible for supervising and ensuring the quality of room inspections, coordinating with various departments, and assisting housekeeping management with daily activities. The role includes hiring, training, and coaching employees while ensuring compliance with safety standards and maintaining guest satisfaction. Physical responsibilities include standing, lifting, and operating housekeeping equipment for extended periods.

Job Responsibility:

Inspect guest rooms, public areas, pool, etc. after cleaning
ensure quality standards
run sold room reports and verify room status
update status of departing guest rooms
manage daily activities of housekeeping
coordinate efforts between departments
resolve issues with discrepant rooms
prepare and distribute room assignments
complete required paperwork
hire, train, schedule, evaluate, and coach employees
report maintenance problems and accidents
ensure adherence to company policies
address guests’ service needs
maintain confidentiality
develop positive working relationships.

Requirements:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
assist Housekeeping management in managing daily activities
act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
document and resolve issues with discrepant rooms with the Front Desk
prepare, distribute, and communicate changes in room assignments
communicate issues to next shift
complete required paperwork
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
develop and maintain positive working relationships with others
listen and respond appropriately to the concerns of other employees
ensure adherence to quality expectations and standards
move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
reach overhead and below the knees, including bending, twisting, pulling, and stooping
stand, sit, kneel, or walk for an extended period across an entire work shift
grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
enter and locate work-related information using computers and/or point of sale systems
read and visually verify information in a variety of formats.

Nice to have:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience.

What we offer:

Equal opportunity employment
welcoming and inclusive work environment
opportunity for career growth
global team membership
cultural and professional diversity valued.

Additional Information:

Job Posted:
July 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Floor Captain