Floating Site Manager Job at Alliance Automotive UK LV Ltd (Salt Lake City)

Job Description

Manages a company owned Integrated Business Solutions (IBS) location or locations. Meet customer expectations of providing timely service and value. Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs. Fosters a positive relationship between the customer and staff through meetings and open discussions.

Job Responsibility

Manages a company owned Integrated Business Solutions (IBS) location or locations
Meet customer expectations of providing timely service and value
Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized
Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas
Fully supports and implements all NAPA IBS programs
Fosters a positive relationship between the customer and staff through meetings and open discussions
Responsible for covering vacations and call outs throughout the LA District including Riverside County
Help with special projects including inventory and procedure rollouts
Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectively
Develop good customer relations and maintain a high level of service to the customer
Respond timely to customer sales and service questions
Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations
Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs
Maintains customer satisfaction by serving customer, securing right part, and resolving issues
Understands customer/technicians specific needs and requirements
Maintains inventory and ensures parts stocked in correct location
Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix
Sources all parts needs for customers by utilizing various approved IBS vendors
Uses non-company approved line codes appropriately
Understands and maintains the buy-out PO process
Maintains all special order information in the Hub system
Understands, and has the ability to input information in, the customers fleet management software
Communicates to customer the status of all pending orders
Understands our service level agreements with our IBS customer
Participates in training as needed and required
Performs all other associated tasks as assigned by management
Follows all IBS policies and procedures
Completes all available IBS operations training provided by company
Ensure proper processes and procedures are utilized to minimize inventory shrinkage
Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
Create a safe work environment, ensuring required hazmat training is completed timely
Understand and comply with NAPA and customer company policies
Responsible for inventory to be bar coded and placed in appropriate bin locations
Responsible for returning non-NAPA excess inventory
Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced
Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Requirements

HS Diploma or equivalent required
Technical school, and/or college degree a plus
Strong communication skills
Detail oriented
Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment
Possess working knowledge of the organization’s store services
Must possess high character and integrity
Capable of providing strong leadership to the operation to create a high performance team
i.e., customer focus, open communication, willingness to coach and provide feedback
Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
Have a willingness and ability to learn
Possess analytical problem solving skills
Capable of operating a point-of-sale system and cataloging
Proficient in Microsoft Office and using internet for parts research and sourcing
Ability to learn and use customer fleet management software
Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions)
Travel required

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Floating Site Manager

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