Float Patient Service Representative Job at Advocate Health Care (Greenfield)

Float Patient Service Representative

Float Patient Service Representative for Aurora Clinics. Will float to multiple ...

Location

United States , Greenfield; West Allis; Wauwatosa

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Patient Service Representative Float

This job description indicates the general nature and level of work expected of ...

Location

United States , Neenah

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements

What we offer

Float premium pay in addition to base pay
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Patient Service Representative - Float

The Patient Service Representative (PSR) is an important member of the physician...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years of experience in customer service or health care experience
1 or more years of experience in customer services skills focusing on problem resolution
1 or more years of experience in basic computer skills including Microsoft Excel, Word, Outlook and Teams

Job Responsibility

Float Responsibilities - At leadership’s direction, you will be assigned to various clinics throughout the KC Metro and Health System Locations
Pre-Visit Scheduling Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
Maintains extensive knowledge of appointment types, locations, providers, and specialties
Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments
Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests
Preauthorization of clinic specific visits and procedures as needed
Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment
During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception – following health system standards
Secures patient signatures for consent and financial forms

Fulltime

Patient Service Representative Float Urgent Care

This position would float between the following Urgent Care clinics: New Berlin,...

Location

United States , New Berlin; Wauwatosa; Franklin; Greenfield; Brookfield

Salary:

19.45 - 29.20 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Patient Service Representative Float

Department: 01120 AMG Neenah - Family Medicine. Status: Full time. Benefits Elig...

Location

United States , Neenah

Salary:

19.80 - 29.70 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Float premium pay in addition to base pay

Fulltime

Patient Service Representative

The Patient Service Representative - GB is responsible for creating a pleasant a...

Location

United States , Great Bend

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
Must have basic computer skills including Microsoft Excel, Word, Adobe and Office
Customer service skills required
Must possess the ability to work well with others, maintain confidentiality and use good judgement

Job Responsibility

Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests
Preauthorization of clinic specific visits as needed
Collecting copays and self-pay balances
Point of service paperwork, acquire signatures and scan to chart
Provide activation and support for the MyChart EMR System
Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system
Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission
Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed
Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties
Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management

Parttime

Patient Service Representative

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting
OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Respond to a high volume of incoming telephone calls
Schedule/reschedule/cancel patient visits (clinic appointments, treatments, surgeries, procedures, ancillary services)
Register patients (enter/update demographics, verify insurance, scan documents, process referrals)
Educate patients on providing medical records
Schedule referral appointments for external offices and send necessary records
Deliver expert knowledge regarding clinic-specific processes
Complete daily reminder calls
Assist with daily charge audits
Assist with maintaining logs, records, and data
Prepare patient charts prior to service

Parttime

Clinic Patient Representative Senior - Nursing Float Pool

Summary: Greets, instructs, directs and schedules patients and visitors. Serves ...

Location

United States , Flint

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Greets, instructs, directs and schedules patients and visitors
Serves as a liaison between patient and medical support staff
May assist with various duties within the clinic
Verifies insurance benefits and assists with referrals
Collects payments and prepares cash for deposits
Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines

Parttime

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Float Patient Service Representative

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