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Primary responsibilities include understanding airline flight operations, building customer relationships, coordinating support actions, identifying safety issues, and promoting Airbus products. Secondary responsibilities involve demonstrating product benefits, maintaining internal communication, and gathering market intelligence.
Job Responsibility:
Understand airline Flight Operations and Training organizations and activities
Adapt to specific airline or cultural environments, in order to establish a trustful relationship with the customers
Coordinate and follow-up various flight operations & training actions launched by / for the operators, through emails, phone calls and regular visits
Identify and report any (potential) safety issue or (potential) safety event that is detected in the day to day activity. Contribute, on request, to safety enhancement initiatives triggered by the Airbus Safety Management System (SMS)
Detect and identify airline Flight Operations & Training needs, as well as opportunities for selling Airbus and NavBlue added-value products and services. Promote and ensure technical presentations of the Airbus Flight Operations & Training products & services
Be the focal point for his/her airline flight operations transverse matters
Ensure that the flight operations requests to/by the operators are properly addressed and reflect real needs
Coordinate and follow-up actions launched with the airline flight operations or training departments
Provide added value in the communication between the airline and the Airbus Flight Operations & Training Support department, in order to avoid misunderstandings or misinterpretations
Represent Airbus in front of the airline for flight operations & flight training matters
Establish and maintain the required trustful business relationship with the airlines, through regular visits, phone calls and emails
Promote and protect the Airbus image
As a member of the Regional Flight Operations Support Office, work closely with the Customer Support Head of Region, the Customer Support Directors (CSD), the Field Service and NavBlue teams, in order to establish necessary priorities and objectives, thus ensuring an enhanced support and proper utilization of the product
Make recommendations on the level of support required to keep the customers satisfied in terms of flight operations and training support
Analyze the state of airline flight operations and compile this information
Demonstrate the operational benefits of Airbus products and services
Maintain proper communication with all Airbus departments
Identify and report airline flight operations & training needs and opportunities
Gather data and intelligence for use in all departments of Airbus, in particular for the development of our products and services offer
To support Tech Request effort as required
Comply with Airbus Singapore’s management policies, Adhere to Airbus Singapore’s management handbook, contribute to a positive and inspiring work environment, Stay well informed and familiar with the latest developments
Requirements:
Minimum 5 years’ experience in the flight operations domain such as airline operations or manufacturer’s customer services
Background in airline flight operations department management would be a plus
Knowledge of Airbus aircraft would be a plus
Understand customer needs
Ability to work with highly integrated Electronic Data Processing systems
Fluent in written and spoken English (other languages advantageous)
Good personal presentation
Good presentation skills, both oral and written
Highly concerned by customer service and service minded
Good communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments
Ability to convince
Tenacious
Autonomous
Willing and able to travel regularly
Nice to have:
Background in airline flight operations department management