Flight Attendant - Japanese Language Qualified

• Preflight Preparation & Briefings: Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services. Prepare aircraft cabin and ensure readiness for boarding and departure
• Guest Interaction & Assistance: Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage. Respond to flight-related questions and provide prompt, courteous service throughout the flight
• Safety Demonstrations & Compliance: Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets. Monitor guest compliance with safety regulations and address infractions professionally and effectively
• Emergency Response & Incident Reporting: Direct and assist guests during emergency procedures, including evacuations. Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents
• In-Flight Service Delivery: Provide consistent food and beverage service according to airline procedures. Collect and reconcile payments for onboard purchases including meals, alcoholic beverages, and duty-free items
• Landing Preparation & Post-Flight Duties: Prepare guests and cabin for landing by following established procedures. Ensure cabin is secure and assist with deplaning as needed
• Training & Regulatory Compliance: Successfully complete annual FAA-approved re-certification and maintain current knowledge of emergency procedures per FAA and airline regulations. Must be able to obtain and maintain authorization for unescorted access to aircraft and SIDA areas
• Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to deliver a seamless and pleasant guest experience. Maintain professionalism, recognize and escalate potential issues, and meet physical demands of flying at high altitudes and working varied schedules including evenings, weekends, and holidays
• Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight.

• Two (2) years of direct customer experience in the hospitality or airline industry OR four (4) years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services
• Vertical Reach of 82”
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
• Must be able to lift 25lbs. from floor to above shoulder height
• Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency
• Able to properly secure oneself in a jump seat with harness without using a seat belt extension
• able to expeditiously move through the cabin aisle in emergency and non-emergency situations
• Successfully complete an FAA-approved, unpaid eight (8) week intensive training program provided by Hawaiian Airlines
• Able to serve alcohol
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to read, write, and speak English proficiently
• Successfully pass tuberculosis (TB) test
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
• Must possess the legal right to travel from all countries served by Hawaiian Airlines
• Travel documents must remain valid throughout all phases of training and employment
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• High school diploma, or GED equivalent
• Minimum age of 21
• Must be authorized to work in the U.S.

College education or degree.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and airline being booked)
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k contribution/match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off