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As an inspirational leader with strong commercial acumen, you will provide flexible leadership across our full suite of stores, stepping in where needed (when there is a leadership gap) to inspire, connect & elevate our teams. Championing our values and experiential retail approach, you’ll play an integral role in sustaining our brand’s growth, consistency, and culture across all locations.
Job Responsibility:
Lead with purpose: Step confidently into stores during periods of change, whether covering vacancies, annual leave, or transition, ensuring our values remain front and centre
Inspire connection: Authentically host from the heart, creating an environment where every team member and customer feels seen, heard, and valued
Spot opportunities: Quickly identify quick wins and performance opportunities, collaborating with relevant teams to implement impactful improvements
Coach for growth: Inspire, support, and develop each team to flourish through a reverse-leadership approach, cultivating high-performing, highly engaged teams
Champion excellence: Maintain high standards of operational discipline, brand consistency, and a customer-first mindset in every store you support
Lead in the moment: Deliver clear, constructive feedback on the shop floor, observing, supporting, and guiding teams in real time
Collaborate for impact: Partner with Area Managers and the wider leadership team to prioritise where your expertise will drive the greatest results
Requirements:
Proven leadership: 10+ years in retail, including several as a top-performing Store Manager or multi-site leader
Adaptability: Comfortable with frequent changes in location, team, and challenge - thriving on variety and problem-solving
Connection: Able to build rapport and trust quickly while influencing others through authenticity and empathy
Retail excellence: Deep experience across all areas of retail - people, customer experience, and operations
Values-led leadership: A genuine brand ambassador & inspiring role model who lives and breathes our values, setting the standard for others to follow
Transformation mindset: Passion for projects, developing people, and transforming store performance
Curiosity: Always seeking better ways to do things and asking the right questions to unlock potential
Flexibility: Willingness to travel extensively and base yourself in different cities for several weeks at a time
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