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Marriott Bonvoy Logo Marriott Bonvoy · IT - Software Development

FLEX Technology Analyst, ServiceNow Developer

United States, Bethesda Employment contract 41.97 - 63.46 USD / Hour · Job Posted June 15, 2026
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Job Description

The Technology Analyst, ServiceNow Developer plays a key role in advancing Marriott’s IT Service Management capabilities by designing, configuring, and enhancing scalable solutions that improve operational efficiency and user experience. This position partners closely with architects, analysts, and business stakeholders to translate needs into effective platform capabilities, automation, reporting, and data-driven improvements. The ideal candidate brings strong technical expertise, a continuous improvement mindset, and the ability to deliver high-quality solutions that support enterprise service delivery, strengthen platform performance, and enable long-term business value.

Job Responsibility

  • Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goals
  • Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations
  • Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practices
  • Develop with workflow studio, flow designer, business rules and service catalog development
  • Encourage innovation within the ServiceNow team
  • Support the exploration of new technologies, methodologies and processes
  • Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience
  • Address any issues and perform necessary adjustments
  • Develop and document data migration and integration strategies as required to support ITSM processes
  • Ensure data accuracy, consistency, and lineage across key datasets
  • Conduct data analysis on service, ticket, and configuration item (CI) data to support data quality and continual improvement initiatives
  • Development of custom reporting tables to support business requirements for reporting and analytics
  • Creating and maintaining technical documentation, including design documentation, configurations, and user guides
  • Draft clear, testable user stories in Jira, including acceptance criteria and definition of done

Requirements

  • Bachelor’s degree in Information Technology, Computer Science or a related field
  • ServiceNow Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent
  • 5+ yrs of hands-on experience with ServiceNow ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)

Nice to have

  • Ability to design and execute ITSM process improvements that align with business objectives and industry best practices
  • Knowledge of orchestration for Automating IT Processes
  • Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes business rules, security rules and workflow development with workflow studio and flow designer

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • holidays
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