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Flex Technical Deployment Specialist

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Contract Type:
Not provided

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Salary:

31.73 - 52.30 USD / Hour

Job Description:

Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada The candidate’s initial primary assignment will be to execute work supporting the successful implementation of the Power of M project across U.S. and Canadian hotels. This role includes collaborating with internal project leaders and key property stakeholders, contributing to process improvement workstreams, and completing other assigned tasks. All work will be delivered in alignment with service level agreements, internal departmental standards, and a strong focus on customer satisfaction.

Job Responsibility:

  • Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada
  • Execute work supporting the successful implementation of the Power of M project across U.S. and Canadian hotels
  • Collaborate with internal project leaders and key property stakeholders
  • Contribute to process improvement workstreams
  • Models aspects of a project planning framework
  • Facilitates the successful execution of all deployment activities for assigned projects
  • Liaises with peers with the US/CAN technology team and broader global technology and operations organizations
  • Manages vendor responsibilities when applicable
  • Represents the stakeholders’ technical and operational interests
  • Functions as a key resource in managing change for US & Canada stakeholders
  • Communicates and leads change management efforts
  • Serves as the liaison across disciplines
  • Participates in beta and pilot processes
  • Reviews and improves implementation methods
  • Collaborates with designated business, brand and operations representatives
  • Identifies deployment opportunities and partners with various teams to evaluate and implement solutions
  • Manages the deployment plan and schedule
  • Establishes a communication plan for various stakeholder groups and properties
  • Assesses hotel infrastructure and hardware
  • Serves as an escalation point-of-contact
  • Sets priorities and communicates needs
  • Evaluates and forecasts deployment project needs
  • Participates in functional and technical requirement management processes
  • Consults with property and regional leadership
  • Develops/refines execution framework for project delivery
  • Functions as an influencer and negotiator
  • Leads large project from inception to completion
  • Consolidates and prioritizes open issues, action items and requirements
  • Identifies and prioritizes areas of focus
  • Provides capital and operational budget guidance to hotels
  • Provides status reports and communicates effectively across the organization
  • Establishes metrics and tracking process
  • Identifies and leverages best practices and repeatable deployment processes
  • Partners with business sponsors, change management and communications teams
  • Identifies pre-deployment opportunities
  • Performs other duties, as assigned to meet business needs

Requirements:

  • Undergraduate degree or equivalent combination of education, technical training, or work/military experience
  • 3+ years’ experience managing technical and/or technical implementation/deployment projects that include software and hardware upgrades
  • 3+ years’ experience/proficiency with Microsoft Office Suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Skype, Visio, Teams)
  • Ability to travel occasionally
  • Availability to work outside of traditional business hours to facilitate project events as needed

Nice to have:

  • Working knowledge FOSSE and/or Lightspeed PMS
  • Strong business acumen and understanding of hotel operations and processes
  • Experience with agile concepts
  • Experience in developing effective business relationships with peers, stakeholders, and other leaders
  • Experience in managing a project team, including problem identification/resolution, negotiation, and conflict management skills
  • Working knowledge of Marriott Information Technology standards
  • Experience in change control processes
  • Strong organizational, written, and verbal communication and presentation skills
  • Input to strategic planning and thought leadership
  • Excellent listening and documentation skills
  • Solid organizational and analytical skills for planning, coordinating and monitoring implementations
  • Ability to identify and recommend approaches to address risks in a positive manner
  • Effective presentation and public speaking skills
  • Negotiate issues resolution with key stakeholders, including senior leaders Ability to consistently negotiate a “win-win” outcome
  • Ability to work independently with minimal supervision
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
  • Washington Applicants Only: paid sick leave, PTO accrual (0.0384 per hour worked), minimum of 9 holidays annually

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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