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FLEX Senior Technology Analyst - ITAM

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

48.26 - 79.85 USD / Hour
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Job Description:

The Senior ServiceNow Technology Analyst – IT Asset Management is responsible for the end-to-end domain architecture, design, development, and technical governance of ServiceNow capabilities supporting Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), and the broader Technology Asset Management (TAM) ecosystem.

Job Responsibility:

  • The Senior ServiceNow Technology Analyst – IT Asset Management is responsible for the end-to-end domain architecture, design, development, and technical governance of ServiceNow capabilities supporting Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), and the broader Technology Asset Management (TAM) ecosystem
  • This role serves as the technical authority for SAM and HAM, ensuring the ITAM solution is optimized for lifecycle governance, data accuracy, automation, scalability, compliance, and enterprise integration, while also advancing the maturity and usability of the SAM and HAM Workspaces
  • The analyst is expected to evaluate, design, and deliver targeted workspace enhancements, including configuration and lightweight customization where appropriate, to ensure the SAM and HAM Workspaces are fit for purpose for Marriott’s operational, compliance, and reporting needs—without compromising upgrade safety or platform standards
  • The analyst partners closely with the ServiceNow Platform team, CMDB/CSDM architects, SAM/HAM process owners, lifecycle managers, and cross functional stakeholders to identify workspace improvement opportunities, introduce intuitive workflows and role based experiences, and deliver value at speed while maintaining platform integrity, upgrade safety, and audit readiness

Requirements:

  • Own the domain architecture and technical design for ServiceNow SAM Pro and HAM Pro within TAM
  • Serve as the technical authority and escalation point for ITAM domain architecture, integrations, and data model decisions
  • Design scalable, upgrade safe solutions supporting the full asset lifecycle
  • Ensure strong alignment between Asset Management and CMDB using CSDM standards
  • Architect integrations between ServiceNow and enterprise systems (Procurement, Finance, Intune, endpoint management, inventory tools)
  • Establish technical standards, design patterns, and architectural guardrails for SAM/HAM
  • Partner with TAM, Procurement, Finance, Security, and Operations to translate business requirements into technical solutions
  • Support platform upgrades and adoption of new ServiceNow SAM/HAM capabilities
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO balance
  • minimum of 9 holidays annually

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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