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The Senior Revenue Program Specialist is a key member of the Revenue Management Advisory Services Operations Team, responsible for ensuring seamless execution of revenue management processes and initiatives. This role manages complex projects and system audits, provides expert support during ACRS workshops and cutovers, and serves as a resource for troubleshooting and process optimization. In addition to driving onboarding and training for new hires and interns, the position leads virtual training sessions, develops job aids and resources, and hosts recurring office hours to foster team engagement and continued learning. Acting as a champion for continuous improvement, the Senior Revenue Program Specialist plays a critical role in enhancing knowledge and workflows across the organization.
Job Responsibility:
Ensuring seamless execution of revenue management processes and initiatives
Manages complex projects and system audits
Provides expert support during ACRS workshops and cutovers
Serves as a resource for troubleshooting and process optimization
Drives onboarding and training for new hires and interns
Leads virtual training sessions
Develops job aids and resources
Hosts recurring office hours to foster team engagement and continued learning
Acts as a champion for continuous improvement
Assists Transient Revenue Managers by building and updating rate offers
Investigates and provides solutions for OTA rate parity lose cases
Assists in the implementation of hotel sales strategy in reservation and inventory systems
Escalates technical questions related to the reservations and property management systems to the correct support desk
Provides support to Inventory Managers by managing ServiceNow ticket assignments
Monitors the compliance with and participation in Company promotions and eCommerce channels
Use computer systems and software packages to input, access, modify, store, or output information
Enter and retrieve data from computer systems
Address stakeholders’ service needs
Thanks stakeholders with genuine appreciation
Speak to stakeholders, co-workers, and Leadership using clear, appropriate, and professional language
Support all co-workers and treat them with dignity and respect
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Develop and maintain positive and productive working relationships with other employees and departments
Comply with quality assurance expectations and standards
Enter and locate work-related information using computers and/or point of sale systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
Protect the privacy and security of guests and coworkers