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Flex Senior Revenue Program Specialist, RMAS

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:

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Contract Type:
Not provided

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Salary:

27.00 - 34.00 USD / Hour
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Job offer has expired

Job Description:

The Senior Revenue Program Specialist is a key member of the Revenue Management Advisory Services Operations Team, responsible for ensuring seamless execution of revenue management processes and initiatives. This role manages complex projects and system audits, provides expert support during ACRS workshops and cutovers, and serves as a resource for troubleshooting and process optimization. In addition to driving onboarding and training for new hires and interns, the position leads virtual training sessions, develops job aids and resources, and hosts recurring office hours to foster team engagement and continued learning. Acting as a champion for continuous improvement, the Senior Revenue Program Specialist plays a critical role in enhancing knowledge and workflows across the organization.

Job Responsibility:

  • Ensuring seamless execution of revenue management processes and initiatives
  • Manages complex projects and system audits
  • Provides expert support during ACRS workshops and cutovers
  • Serves as a resource for troubleshooting and process optimization
  • Drives onboarding and training for new hires and interns
  • Leads virtual training sessions
  • Develops job aids and resources
  • Hosts recurring office hours to foster team engagement and continued learning
  • Acts as a champion for continuous improvement
  • Assists Transient Revenue Managers by building and updating rate offers
  • Investigates and provides solutions for OTA rate parity lose cases
  • Assists in the implementation of hotel sales strategy in reservation and inventory systems
  • Escalates technical questions related to the reservations and property management systems to the correct support desk
  • Provides support to Inventory Managers by managing ServiceNow ticket assignments
  • Monitors the compliance with and participation in Company promotions and eCommerce channels
  • Use computer systems and software packages to input, access, modify, store, or output information
  • Enter and retrieve data from computer systems
  • Address stakeholders’ service needs
  • Thanks stakeholders with genuine appreciation
  • Speak to stakeholders, co-workers, and Leadership using clear, appropriate, and professional language
  • Support all co-workers and treat them with dignity and respect
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
  • Develop and maintain positive and productive working relationships with other employees and departments
  • Comply with quality assurance expectations and standards
  • Enter and locate work-related information using computers and/or point of sale systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Maintain confidentiality of proprietary materials and information
  • Follow company and department policies and procedures
  • Protect the privacy and security of guests and coworkers
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma/G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience is required
  • Computer Skills
  • Analytical Skills
  • Learning
  • Decision-Making
  • Arithmetic Computation
  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Communication
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Applied Reading
  • Integrity
  • Dependability
  • Positive Demeanor
  • Typing
  • Microsoft Office
  • Detail Orientation
  • Multi-tasking
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO balance
  • holidays

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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