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The Quality Engineering Manager will be responsible for defining, leading, and executing the quality engineering strategy for a multi-year Loyalty Transformation Program. This program includes re-platforming legacy capabilities, integrating Salesforce with cloud-based microservices, and coordinating multiple dependent programs. The role requires experience operating in complex enterprise environments, managing multiple test phases (functional, integration, regression, performance, near neighbor and end-to-end), and coordinating QA activities across shared environments and in-flight programs.
Job Responsibility:
Define and own the end-to-end Quality Engineering strategy for the Loyalty Transformation
Establish quality standards, test approaches, and governance models
Define and enforce test entry/exit criteria, defect severity models, and quality gates
Lead the planning and execution of test cycles across multiple environments
Coordinate integrated testing across Salesforce, Channels, APIs, microservices, data platforms, and downstream systems
Drive a test automation-first approach
Select, standardize, and govern QE tooling
Collaborate with Release & Activation and Environment Management teams
Oversee defect triage, prioritization, and resolution
Provide transparent reporting on quality status, defect trends, and release risks
Lead and mentor QE leads and test teams
Partner closely with Product Owners, Engineering Leads, Release & Activation, Business Readiness, and Operations teams
Requirements:
8+ years of experience in Quality Engineering or QA leadership roles within large-scale transformation programs
Proven experience managing quality across multi-phase releases and complex enterprise ecosystems
Experience operating in hybrid delivery models (Agile, SAFe, or hybrid frameworks)
Strong vendor coordination experience in outsourced or distributed delivery environments
Excellent stakeholder management, communication, and executive-level reporting skills