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The Senior Quality Engineering Manager will be responsible for defining, leading, and executing the quality engineering strategy for a multi‑year Loyalty Transformation Program. This program includes re‑platforming legacy capabilities, integrating Salesforce with cloud‑based microservices, and coordinating multiple dependent programs. The role requires experience operating in complex enterprise environments, managing multiple test phases (functional, integration, regression, performance, near neighbor and end-to-end), and coordinating QA activities across shared environments and in‑flight programs.
Job Responsibility
Define and own the end‑to‑end Quality Engineering strategy for the Loyalty Transformation, aligned with phased releases and progressive activations
Establish quality standards, test approaches, and governance models across functional, integration, regression, performance, end-to-end and UAT testing
Define and enforce test entry/exit criteria, defect severity models, and quality gates in partnership with Release & Activation and Program Management
Lead the planning and execution of test cycles across multiple environments (DEV, INT, UAT, PERF, STAGE), ensuring alignment with release milestones
Coordinate integrated testing across Salesforce, Channels, APIs, microservices, data platforms, and downstream systems
Ensure adequate test coverage for complex scenarios including data migrations, loyalty accrual/redemption flows, and cross‑system transactions
Drive a test automation‑first approach, including UI, API, and integration test automation aligned to CI/CD pipelines
Partner with DevSecOps teams to integrate automated tests into build and deployment workflows
Select, standardize, and govern QE tooling (e.g., test management, automation frameworks, defect tracking, reporting dashboards)
Collaborate closely with Release & Activation and Environment Management teams to plan environment usage, data refreshes, and test sequencing
Ensure test data availability, data masking compliance, and synchronization across integrated systems
Support activation rehearsals, cutover testing, and post‑deployment validation activities
Oversee defect triage, prioritization, and resolution across multiple teams and vendors
Provide transparent reporting on quality status, defect trends, and release risks to program leadership
Proactively identify quality risks related to scope changes, environment constraints, or cross‑program dependencies
Lead and mentor QE leads and test teams across internal and vendor resources
Partner closely with Product Owners, Engineering Leads, Release & Activation, Business Readiness, and Operations teams
Align with other transformation programs to coordinate shared integration testing and avoid environment or schedule conflicts
Requirements
8+ years of experience in Quality Engineering or QA leadership roles within large‑scale transformation programs
Proven experience managing quality across multi‑phase releases and complex enterprise ecosystems
Experience operating in hybrid delivery models (Agile, SAFe, or hybrid frameworks)
Strong vendor coordination experience in outsourced or distributed delivery environments
Excellent stakeholder management, communication, and executive‑level reporting skills