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The Senior Manager, Hotel Operations Technology Products is responsible for supporting technologies that deliver guest services focused on food and beverage in our hotels. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development.
Job Responsibility:
Leads cross-functional coordination for POS, Distribution, and Digital Dining technology initiatives, ensuring required documentation, responses, and deliverables are completed on time
Assesses technology products against Marriott security policies
documents compliance gaps and partners with product owners to open and drive Risk Treatment Plans for approved exceptions
Coordinate with support teams for incident resolution, Root Cause Analysis (RCA) and prioritize defect fixes, Root Cause remediation in the product backlog
Owns project planning and execution across multiple workstreams
defines scope, milestones, dependencies, risks, and mitigation plans
and drives issues to resolution
Administers and continuously improves Agile delivery processes and tooling (Jira)
facilitates sprint planning/PI planning, defines standards, and develops dashboards and reporting to measure progress and effectiveness
Defines and documents support intake requirements for new projects and business requests, ensures requests are entered and tracked in Jira, and establishes and maintains support processes and handoffs
Leads the third-party integration approval and refresh process
gathers minimum intake requirements, documents system requirements, and ensures Security, Architecture, and Contracting approvals are obtained
Drives stakeholder alignment across product owners, engineering, operations, and vendors
communicates priorities, clarifies responsibilities, and removes blockers to keep delivery on track
Manages and prioritizes security and compliance requests for POS systems
partners with engineering and stakeholders to provide timely responses, tracks remediation, and escalates blocking risks as needed
Requirements:
Undergraduate degree
6 years’ experience in technology, support, management operations, or related professional area
Skilled at converting business needs into technology requirements
Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
High level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment
Nice to have:
Experience with JIRA and Confluence
Deep knowledge of Point of Sale or Digital Dining systems
Experience working with 3rd party vendors and service providers
Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology