CrawlJobs Logo

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
United States , Bethesda

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

48.26 - 79.85 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Senior Product Manager, ITSM Platforms Mobile Experience is responsible for defining, delivering, and continuously improving an internal, employee facing mobile application for iOS and Android built on the ServiceNow platform, supporting both IT Service Management (ITSM) and HR Service Delivery functions. This role owns the end-to-end product lifecycle for the mobile employee experience—from product vision and strategy through delivery, adoption, and ongoing optimization—ensuring the solution provides a unified, intuitive, and secure way for employees to engage with IT and HR services anytime, anywhere.

Job Responsibility:

  • Own the roadmap for the ServiceNow based employee mobile application spanning ITSM and HR service delivery
  • Act as the primary product owner for the mobile experience, managing the end-to-end product lifecycle from discovery through delivery and ongoing optimization
  • Partner with ITSM and HR stakeholders to identify employee needs, define use cases, and prioritize mobile capabilities that deliver the greatest business and experience value
  • Translate business, service delivery, and employee experience requirements into clear product requirements, user stories, and acceptance criteria
  • Maintain and prioritize the product backlog, balancing ITSM, HR, platform, and technical enablement work
  • Collaborate closely with ServiceNow developers, administrators, UX/UI designers, and integration teams to deliver high-quality iOS and Android mobile experiences
  • Ensure seamless integration of mobile capabilities with ServiceNow ITSM, HR Service Delivery (HRSD), knowledge, approvals, notifications, and self-service workflows
  • Drive persona-based and role-based experiences for different employee groups (e.g., corporate, on-property, field, deskless workers)
  • Partner with security, identity, and device management teams to ensure mobile solutions meet enterprise security, compliance, and governance standards
  • Define and track success metrics such as adoption, usage, employee satisfaction, and service efficiency to measure product impact
  • Lead stakeholder communication and alignment, including roadmap reviews, feature demos, and release planning across IT and HR organizations
  • Support release planning, UAT, pilot programs, and phased rollouts, ensuring readiness across service delivery and support teams
  • Incorporate user feedback, analytics, and operational insights to continuously improve the mobile experience and drive iterative enhancements
  • Align mobile product strategy with broader ITSM platform and employee experience initiatives to maximize the value of ServiceNow investments
  • Perform other duties as appropriate

Requirements:

  • Undergraduate degree in Computer Science, Marketing, Product Development, related major or equivalent experience / education
  • 7+ years experience in digital products
  • 3+ years experience in product management
  • 1+ years delivering purpose built mobile experiences to multi-thousand users
  • 1+ years managing efforts and workstreams via Jira
  • 1+ years of management experience (direct management of cross-function, sourced, or matrixed teams)

Nice to have:

  • ServiceNow Mobile Application Development
  • Mobile Device Management Platforms (specifically Microsoft Intune)
  • iOS and Android mobile app ecosystem development
  • Strong Leadership, Technical, process management, negotiating, influencing and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
  • Understanding of the quality assurance, risk management, and security considerations and their impact on overall technology environment
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for FLEX Senior Product Manager, ITSM Platforms Mobile Experience

New

Pharmacy technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Troy
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 17, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Support the pharmacy team in delivering operational and service excellence
  • Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
  • Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
What we offer
What we offer
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Parttime
Read More
Arrow Right
New

Benefits Administrator

At Helzberg, the Benefits Administrator assists associates in understanding the ...
Location
Location
United States , North Kansas City
Salary
Salary:
Not provided
helzberg.com Logo
Helzberg Diamonds
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated knowledge of retirement and health and welfare plans preferred
  • Effective analytical skills to research and evaluate benefits programs to make informed choices required
  • Strong computer skills and experience with Excel, HRIS systems and report writer tools required
  • Workday knowledge is a plus
  • Ability to handle multiple tasks simultaneously, prioritizing workload effectively
  • Strong written and verbal communication skills
  • Strong customer service skills
  • Strong attention to detail required
  • Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers
Job Responsibility
Job Responsibility
  • Administers benefit enrollments and benefit changes timely and accurately
  • Responds to Associate benefit inquiries promptly and courteously
  • Resolves Associate benefit problems within plan document and regulatory guidelines
  • Acts as a liaison between Associates and benefits vendors to ensure timely resolution of issues
  • Assists with investigating discrepancies and claims issues and provides information in non-routine situations
  • Runs and evaluates reports as needed to manage eligibility, enrollment, billing, and budget forecasting
  • Audits plan enrollments with vendors and processes monthly benefit vendor bills
  • Manages and produces Associate benefit communications to inform them of benefit coverages and/or changes
  • utilizes print and online resources to effectively communicate to our dispersed workforce
  • Assists with annual, quarterly, and monthly compliance activities and audits as required
Read More
Arrow Right
New

On-site service representative

We're hiring a part-time (min 30 hours per week) On-Site Service Representative ...
Location
Location
United States , Salt Lake City
Salary
Salary:
21.54 - 32.36 USD / Hour
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Ability to lift 25 to 60lbs and/or work in difficult positions
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance
Job Responsibility
Job Responsibility
  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
  • Resolve customer problems promptly to retain and promote customer loyalty
  • Follow designated route defined by routing software tools and maintain route guides
  • Identify continuous improvement opportunities in productivity, process, and cycle time
  • Comply with safety and inspection requirements of the facility where the service is being provided
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • Parttime
Read More
Arrow Right
New

Model/Analysis/Validation Officer

Citibank, N.A. seeks a Model/Analysis/Validation Officer for its Tampa, FL locat...
Location
Location
United States , Tampa
Salary
Salary:
141107.00 - 160000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
April 07, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, or foreign equivalent, in Engineering (any), Business Analytics, Information Systems, Mathematics, or a related field, and five (5) years of experience in the job offered or in a related IT occupation validating/testing data and identifying data quality issues
  • Five (5) years of experience must include: Performing quantitative review and comprehensive evaluation of models, focusing on modeling approach, model justification, mathematical and market assumptions, calibration procedures, performance benchmarking, trend identification, and interpretation of performance metrics
  • Managing model risk throughout the model lifecycle, encompassing model development, model validation, ongoing performance assessment, and annual model reviews
  • Creating comprehensive testing methodologies as part of validation frameworks for models and ensuring compliance with model evaluation requirements
  • Creating and maintaining comprehensive technical documentation for modeling methodologies, applications, and validation activities including model descriptions, mathematical derivations, data analyses, quality controls, testing process, validation process, plans, and reports which align with model governance and documentation standards
  • Providing effective challenge to model development including identifying model limitations, data and model soundness issues, and performance weaknesses by performing detailed defect analysis
  • Utilizing statistical software tools and programming languages (including SAS/4GL, Python, SQL, R, Hive, PySpark, Oracle, and Tableau) for data analysis, data manipulation, model simulation, and testing automation
  • Gathering requirements, preprocessing data, checking data quality, and performing statistical analysis of large datasets to identify trends and anomalies
  • and Performing statistical testing including Partial Dependence Plots (PDP), Population Stability Index (PSI), lift and gain charts, and AUC-ROC analysis used to assess model soundness and performance
Job Responsibility
Job Responsibility
  • Develop, enhance, and validate methods of measuring and analyzing risk for all risk types including market, credit, and operational
  • Develop, validate, and strategize uses of scoring models and scoring model related policies
  • Conduct statistical analysis for risk related projects and data modeling/validation
  • Apply quantitative and qualitative data analysis methods including SAS programming or Python, and Structured Query Language (SQL) to extract, transform, and analyze data
  • Prepare statistical and non-statistical data exploration, validate data, and identify data quality issues
  • Conduct data analysis, data mining, read and create formal statistical documentation, and work with Technology to address issues
  • Analyze and interpret data reports and make recommendations addressing business needs
  • Develop predictive modeling methods, optimize monitoring systems, document optimization solutions, present results to non-technical audiences and write formal documentation using statistical vocabulary
  • Generate statistical models to improve methods of obtaining and evaluating quantitative and qualitative data and identify relationships and trends in data and factors affecting research results
  • Validate assumptions and escalate identified risks and sensitive areas in methodology and process
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
  • Fulltime
Read More
Arrow Right
New

Labor Relations Specialist

Gates Corporation is seeking a leader in Employee & Labor Relations to lead Gate...
Location
Location
Poland , Legnica
Salary
Salary:
Not provided
bourgogne.msa.fr Logo
MSA BOURGOGNE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Law, Human Resources, Industrial Relations, Business Administration, or related field
  • Master’s degree or specialized certification in European level Labor Relations is highly desirable
  • 8-10 years of progressive labor/industrial relations experience within multinational manufacturing organizations, covering Poland
  • Experience in M&A activities from an Employee & Labor Relations perspective is highly desirable
  • Exceptionally strong negotiation skills, with proven track record of leading collective bargaining processes and union negotiations
  • In-depth knowledge of Polish labor laws, European Works Council regulations, and EU social directives
  • Fluent in English & Polish (mandatory)
  • Highly developed interpersonal skills with the ability to influence stakeholders at all levels
  • Demonstrated capability to work across diverse cultural and legal environments
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Develop and execute labor relations strategies aligned with corporate objectives
  • Advise on union engagement and collective bargaining tactics
  • Serve as primary liaison with HR teams, leadership teams, trade unions, works councils, and employee representative bodies
  • Build trusted relationships with senior leaders and employee representatives to anticipate and address labor issues
  • Collaborate with the EMEA and Global HR Center of Excellence to align policies and share best practices
  • Monitor industrial action risks and prepare mitigation plans
  • Prepare regular reports for local and regional leadership on status of negotiations, disputes, and compliance
  • Lead or support collective bargaining negotiations (wage, redundancy plans, collective labor agreements, etc.), including preparation of proposals, negotiation mandates, support analytics, and communication materials
  • Coach local HR team and managers on negotiation techniques and best practices
  • Draft and review collective agreements, memoranda of understanding, and side letters
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States , Lansing
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right
New

On-site service representative

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite S...
Location
Location
United States , San Jose, Cupertino
Salary
Salary:
Not provided
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Ability to lift 25 to 60lbs and/ or work in difficult positions
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance
Job Responsibility
Job Responsibility
  • Service multiple customer locations
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
  • Resolve customer problems promptly to retain and promote customer loyalty
  • Follow designated route defined by routing software tools and maintain route guides
  • Identify continuous improvement opportunities in productivity, process, and cycle time
  • Comply with safety and inspection requirements of the facility where the service is being provided
  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • 6 free sessions each year with a licensed therapist
  • 18 paid time off (PTO) days annually for full-time employees
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts
  • Tuition reimbursement
  • Student loan refinancing
  • Free access to financial counseling, education, and tools
  • Maternity support programs
  • Parttime
Read More
Arrow Right
New

Mid-Corp Associate Banker

The primary responsibility of the junior banker will be, in cooperation with the...
Location
Location
Romania , Bucharest
Salary
Salary:
176923.08 - 283076.92 L / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid knowledge of banking and banking products and processes
  • Demonstrates effective lending skills
  • Demonstrates an intermediate level of detection skills early warning
  • Demonstrates the ability to close transactions and manage with process of generating credits, gathering and maintain credit documentation and monitor accounts
  • Demonstrates an advanced understanding of accounting principles, financial modelling and situation analysis
  • Ability to work effectively within a team
  • Excellent interpersonal, communication and influence skills
  • Initiative, positive approach, embrace change and is bold
  • High level of energy, enthusiasm and motivation
  • Highly focused, able to quickly identify key priorities, clearly communicate priorities
Job Responsibility
Job Responsibility
  • Support Senior Relationship manager in management of assigned portfolio of clients
  • Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients
  • In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions
  • Contacts customers in order to proactively deepen the relationship, to respond, discover and anticipate future needs, obstacles or risks and expectations
  • In cooperation with Senior Relationship Manager: i)Serves as a customer point of contact and is responsible for managing internal departments to resolve any customer service issues
  • ii)Introduces customers to solutions for building and consolidating an efficient portfolio
  • iii)Works with product specialists and subject matter experts to structure innovative and customized solutions that meet individual customer needs
  • iv)Works closely with the implementation manager on customer onboarding and retention, ensuring that "Know Your Customer Rules" (KYC) and other compliance outcomes are met
  • v)Identify cross-selling opportunities to deepen and increase Citi's collaboration with those customers
  • vi)Drive innovation in the solutions we offer to clients and grow Citi's business where it is needed and appropriate
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy