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The Corporate Systems Finance application team is seeking an experienced technology specialist with strong technical analytical abilities but also embodies a growth mindset. In this role you will be tasked with planning and supporting all efforts associated with Digital Technology Transformation (DTT), and partner with cross-functional teams across Global technology to support ongoing development and test efforts. In this position, you'll need to demonstrate an effective blend of thought leadership, strategic thinking, and tactical execution to drive stability and enhancements across the Finance application portfolio and Digital Technology Transformation (DTT), architecture. If you like variety and enjoy tackling and solving problems, see below for more details.
Job Responsibility
Collaborate with multiple teams to ensure the accurate and timely conversion of legacy Property Management System data, focusing on financial attributes, for loading into STIBO
Document, own, and maintain both functional and technical requirements related to the conversion of these finance-specific data elements for successful integration into STIBO
Validate converted data for accuracy and completeness, document validation process and results
Identify, report, track and resolve discrepancies with the appropriate teams
Analyze data to identify patterns and anomalies
Partner with vendors and internal Marriott teams to provide leadership, strategy, and orchestration of key testing events to ensure that quality gates are consistently met
Meet and exceed application KPIs, maintain accountability, and drive continuous improvement
Manage business stakeholder collaboration and risk management
Partner with service providers and Marriott teams to ensure that test scripts and end-to-end test cases are properly executed and to meet program wave migration timelines
Support production environment and bring high-severity defects to closure
Serve as a technical expert for Corporate Systems applications and platforms
Resolve and make decisions on more complex, non-routine service requests with limited to moderate risk
Coordinate with other leads/teams to manage risks and solve, escalate, and track cross team dependencies and blockers
Coordinate with finance discipline partners, 3rd party vendors and IT teams including but not limited to security, privacy, network teams, operations, and infrastructure teams to complete tasks
Act as a key liaison between business stakeholders, project managers, and technical teams to ensure clear communication and alignment
Accountable for technical solutions that are high quality, well documented, aligned to standards, efficient, and easy to maintain
Ensure work product and support documentation is clear, high-quality documentation for processes, configurations, and functional designs
Perform IT compliance and audit activities such as application access controls, privilege access controls for finance applications to ensure adherence to Marriott’s security and privacy standards
Ensure remediations are completed accurately and timely
Support and assist in the Internal security, SOX and Financial assurance process
Ensure aging of production support tickets are below thresholds and continuously monitor the aging of tickets and their resolution
Ensure all hands-on deck for Sev-1/2 issues and create/maintain documentation related to Problem Management and triage
Collaborate with infrastructure, security, enterprise architecture and broader corporate systems teams on SSO, architecture and security reviews and infrastructure management
Monitor multiple projects by Service Providers and internally managed applications to successful completion, maintaining scope within the time and budget constraints
Support month end, quarter end, year end and other cyclical processes through troubleshooting, optimization, and user support
Identify recurring issues and inefficiencies and propose solutions to drive continuous improvement, performance tuning, and automation of financial processes
Perform other reasonable duties as required for this position
Lead and mentor other technical team members and peers on the Agile Team on best practices/principles (e.g., via code reviews)
Create a culture of mentorship & sponsorship, aimed at strengthening professional development and technical principles
Collaborate with product managers and other stakeholders in defining requirements and establishing acceptance criteria
Make technical decisions and provide guidance on best practices
Provide technology strategy feedback where appropriate
Foresee, identify, and resolve problems
Ensure the quality and timely delivery of product features
Improve operational efficiency by leveraging SDLC Toolchain and contributing additional automation tools and scripts (e.g., CI/CD automation)
Provide input on resourcing to address critical bottlenecks and help onboard new team members
Provides input on department or project budgets, capital expenditures or other cost/resource estimates as requested
Apply knowledge/judgment to achieve business goals
Keeps up-to-date functionally and technically and apply new knowledge to job
Mentor and coach other team members
Requirements
Undergraduate degree in information technology, engineering, computer science discipline or equivalent experience/certification
7+ years of progressive professional experience in information technology application development and support including: 5+ years of hands-on experience in enterprise financial applications, hotel accounting applications, or hospitality technology systems
5+ years of technology leadership experience in a sourced or internally managed environment
Demonstrated problem solving and troubleshooting skills
Ability to troubleshoot issues and follow through to a resolution
Demonstrated ability to pick up/assimilate new applications/technologies
Extensive experience with data integrations across a variety of platforms
Experience with and knowledge of IT outsourcing activities in a managed services environment
Technology leadership experience leading/managing and collaborating with multiple service providers in support of custom outsourced applications and customized SaaS software
Ability to elicit, organize and document detailed and comprehensive functional and technical system requirements
Strong verbal and written communication skills, with the ability to present complex ideas in clear business terms
Ability to listen and understand business requirements, ask questions, and translate the requirements into technical solutions
Ability to comprehend different functional and technical viewpoints and identify/understand dependencies
Proven ability to prioritize and manage multiple support requests while working on time sensitive projects and upgrades
Ability to work independently, identifying and driving tasks to completion in a timely manner
Experience in Agile software methodologies and DevOps practices, including managing technical priorities within the backlog
Comfortable with ambiguity, and data-driven storytelling while working in Agile-focused environment
Experience developing test plans, test scripts, and managing unit, system, regression, and user acceptance testing
Nice to have
Understanding of Hospitality domain finance processes recognition is strongly desired
Familiarity with STIBO is a plus
Experience in managing and leading a team of consultants to deliver the designed solution based on an on/offshore model
Experience with SOX processes and IT General Controls
Experience in low-code application development platforms
Experience in technical integrations of Third-party software
Experience with cloud environments like OCI, AWS etc
Customization experience using OCI is a Plus
Proven ability to support all aspects of large, complex applications with multiple stakeholders
Understanding of financial and accounting processes including cyclical events like month end close, quarter close etc
Understanding financial budgeting and forecasting processes
Ability to analyze user stories and develop an end-to-end solution design and functional design
Experience with change management, and enterprise architecture frameworks
Functional knowledge of CI/CD pipelines, test automation, solution architecture, API architecture and design, and systems integration