FLEX Senior Manager - Project & Deployments

Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada. Influences various stakeholders across the enterprise to ensure that the needs of the organization are met in the functionality and deployment of initiatives. Models aspects of a project planning framework to ensure the functionality, deployment and support needs are well documented, communicated and met through high-profile initiatives. Accountable for services being created and delivered in accordance with service level agreements, department’s internal criteria and with high customer satisfaction. Facilitates the successful execution of all deployment activities for assigned projects. Liaises with peers with the US/CAN technology team and broader global technology and operations organizations as required. The candidate will have day-to-day responsibility for ensuring all Continental IT activities supporting the Power of M project are executed accurately and on schedule. This role is accountable for preparing hotels for DTT technical readiness, identifying and driving process improvements, and communicating effectively with property-level and project leadership. The position also involves guiding, motivating, and providing oversight to a team of associates responsible for end to end execution of Power of M technical tasks at each property. Occasional travel is required.