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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Flex Senior Manager, Product Operating Model Design

United States, Bethesda 48.26 - 80.86 USD / Hour · Job Posted April 17, 2026

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Job Description

The Flex Senior Manager, Product Operating Model Design partners with business units and product and technology leaders to help define target user experiences, map end-to-end journeys, and translate insights into the capabilities needed to enable effective agile team structures and drive successful product transformation outcomes. This role supports the design and operationalization of fit-for-purpose product operating models (ways of working, governance, decision rights, funding, talent/skills, and tooling) that accelerate value delivery, improve customer and associate experiences, and increase organizational agility.

Job Responsibility

  • Support business units in defining target user experiences, mapping customer/associate journeys, and translating insights into product and platform capability roadmaps
  • Design and document agile product team topologies (e.g., value streams, product lines, platform teams) including roles, responsibilities, interfaces, and capacity assumptions to enable scalable delivery
  • Develop product operating model components including governance forums, decision rights, intake/prioritization, portfolio sequencing, and outcomes-based metrics
  • Help establish funding and capacity allocation approaches (e.g., product/value stream funding) and connect investment decisions to measurable business outcomes
  • Define and standardize core ways of working (planning, discovery/delivery, dependency management, release management, and value measurement) aligned to enterprise agile practices
  • Partner with business and technology leaders to identify operating model gaps and implement pragmatic solutions that remove friction, clarify accountability, and improve time-to-value
  • Create and maintain operating model artifacts and playbooks (operating model blueprint, RACI, team interaction model, ceremonies, dashboards) that enable consistent adoption across teams
  • Produce and maintain operating model and transformation reporting (KPIs/OKRs, flow metrics, adoption measures, benefits tracking) to support governance forums and decision-making
  • Lead workstreams within multi-workstream product transformation programs from diagnostic through design and implementation, ensuring clear scope, integrated plans, risk/issue tracking, and measurable outcomes
  • Facilitate executive and working sessions to align stakeholders on the target operating model, transition approach, and impacts to teams, leaders, and partners
  • Partner with HR, capability/coaching, and mobilization teams to develop and deliver enablement (training, coaching, leader routines) that builds product, agile, and change capabilities
  • Implement adoption and sustainability mechanisms (leadership rhythms, coaching model, communities of practice, inspection/adaptation loops) to embed new ways of working

Requirements

  • 5-8 years of experience in management consulting, internal consulting, product operations, transformation, or strategy roles, with demonstrated success delivering complex change initiatives
  • Strong proficiency in product operating model design concepts including value streams, team topologies, governance, decision rights, funding/capacity models, and performance management
  • Ability to support definition of user experiences, map journeys, and translate customer/associate needs into capability requirements and prioritized roadmaps
  • Program and workstream leadership skills, including stakeholder management, facilitation, structured problem solving, and benefits/OKR tracking
  • Experience partnering with product, design, engineering, data, and business teams
  • comfort operating in ambiguity and driving alignment to decisions and action

Nice to have

  • Experience with product and agile tooling and practices (e.g., Jira/Confluence, Azure DevOps), flow metrics, and outcomes/OKR measurement
  • Hands-on experience designing and implementing operating model governance, portfolio/roadmap management, and value stream funding approaches
  • Ability to create executive-ready narratives and artifacts (target operating model, business case, transformation roadmap, dashboards) for senior decision makers
  • Experience leading workshops and working groups (journey mapping, capability modeling, team design, governance design) and driving decisions across diverse stakeholders
  • Strong leadership presence, communication, and influencing skills
  • able to navigate organizational complexity and coach leaders through change

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • paid time off
  • minimum of 9 holidays annually
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