FLEX Senior Manager, Marketing Operations Job at Marriott Bonvoy (Bethesda, MD)

FLEX Senior Director, BMSC Planning and Services

The FLEX Senior Director, Global Consulting, is a key member of the Customer Gro...

Location

United States , Bethesda, MD

Salary:

70.67 - 113.22 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years’ experience in strategy development, brand management, marketing strategy, or product management
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
OR 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing and defining transformational strategies for business units
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
MBA or equivalent preferred
Lodging / hospitality industry experience preferred

Job Responsibility

Advising on enterprise strategies and priorities
Supporting Marketing and Personalization Acceleration capabilities
Providing advisory services on complex platforms and projects
Managing multiple projects
Leading major initiatives and programs
Advising on strategic execution
Developing goals and plans
Championing leaders’ vision for product and service delivery
Providing direction and assistance to other teams
Analyzing information and evaluating results

What we offer

Medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts

Fulltime

FLEX Senior Director, Partner Campaign Reporting Strategy

As a FLEX Senior Director, Partner Campaign Reporting Strategy, you will play a ...

Location

United States , Bethesda, MD

Salary:

70.67 - 109.09 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Economics, Data Science, or a related field
Ten or more years of experience in digital media or other digital business with a strong analytical background and experience
Strong knowledge of media channels, marketing technology, marketing operations, audience segmentation, and customer data strategies
Strong understanding of measurement and analytics across digital marketing and media channels, including reporting frameworks and analytical models
Understanding of core measurement science concepts: experimentation and measurement frameworks (A/B testing, matched market, MMM, etc.), statistical sampling techniques and hypothesis testing, power analysis, synthetic control
Strong technical and analytical foundation, with experience in data-driven decision-making and marketing analytics
Proven success in leading people teams, as well as running sophisticated business processes in a fast-paced environment across multiple internal teams
Proven experience presenting analytical insights and answering all technical/data questions for both technical and non-technical stakeholders
Strong strategic and critical thinking skills
strong bias toward data-based decision-making with the ability to break down complex problems and formulate plans

Job Responsibility

Oversee the strategy and execution of partner-facing measurement and reporting initiatives, including defining key KPIs, designing reporting dashboards, and managing a team of Partner Campaign Reporting specialists
Translate campaign and performance data into clear insights and actionable recommendations for advertising partners
Partner effectively with the Sales & Partnerships team to ensure business needs around measurement and reporting are captured and reflected in standardized measurement and reporting templates
Work cross-functionally with internal teams to document and communicate capabilities, oversee and deliver customized reporting solutions, and prioritize analytics requests
Validate all measurement and campaign performance across Marriott’s advertisers
Collaborate with Data Scientists and Engineers to design and build new analytical models, measurement pipelines, and visualization dashboards and tools
Leverage a data-driven approach to evaluate optimization opportunities on reporting capabilities / tools

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

FLEX Senior Solutions Architect

Accountable for the research, analysis, design, creation and implementation of P...

Location

United States , Bethesda

Salary:

83.17 - 101.11 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years in an IT operational role supporting mission critical solutions or applications with 5+ years leading an infrastructure organization
Bachelor's Degree in IT-related field with five (5)+ years of equivalent combination of education and experience and training
3+ years of experience providing operations and sustainment support for cloud infrastructure service on Amazon or Azure or Ali cloud
5+ years’ experience in any of the following: Public Clouds/Virtual Deployment using ESXi, Amazon Web Services (AWS) / EC2/EKS, Microsoft Azure, Oracle Cloud, Ali cloud, SaaS
Graduate degree in technical discipline
Strong diagnostic skills with regards to identification and classification of malicious BOT traffic
SaFe agile delivery framework
Experience supporting modern operating models (Site Reliability engineering)
Experience in System Engineering of servers, storage, network, etc.
Familiarity with large scale cloud infrastructure, including network architectures, routing, DNS, TCP/IP protocols, and SSL/TLS ciphers

Job Responsibility

Provides leadership, oversight, governance, and strategic direction related to Infrastructure services to enable the delivery of IT services
Defines the Marriott infrastructure architecture and governance model
Provides technical leadership, oversight, standardization, and validation of the effectiveness for the Enterprise Infrastructure environment
Research, designs, and implements high-performing software components that are standards-based, highly available and secured, delivering the required business functionality
Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services
Develops documents with a focus on how services will be leveraged in the solution architecture
Participates in the evaluation and selection of Infrastructure based products
Work closely with the EA team to facilitate alignment of plans with what is being delivered
Institutes governance based on best practices and ensure proper alignment to projects and major initiatives
Leads the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Flex Senior Manager - Marketing Analytics Operations

This temporary FLEX Senior Manager position will join the team to support Marrio...

Location

United States , Bethesda

Salary:

48.26 - 69.75 USD / Hour

Marriott Bonvoy

Expiration Date

February 04, 2026

Requirements

2-year degree in Business Administration, related major -OR- 4-year bachelor’s degree in related quantitative discipline (finance, operations, economics, statistics, mathematics), or related major
6 years of experience in relevant field
Minimum 4 years of progressive experience in analytics, data engineering, or business intelligence, including hands-on work with SQL, Python, Tableau, and Power BI
At least 2 years leading technical teams or managing projects involving the recoding and migration of analytics assets during technology transformations
Demonstrated experience collaborating with business stakeholders and analytics teams to translate requirements into actionable technical solutions
Proven track record of automating reports and upgrading data visualization tools in a complex enterprise environment

Job Responsibility

Lead and execute the upgrade of SQL, Python, Tableau, and Power BI assets to ensure compatibility and continuity through Marriott’s DTT initiative
Oversee and support a team member, providing guidance, mentorship, and prioritization of technical tasks
Collaborate with stakeholders, analytics colleagues, and business leaders to gather requirements, communicate progress, and ensure deliverables meet business needs
Balance hands-on technical work with project management responsibilities, including tracking progress, identifying risks, and ensuring timely completion of deliverables
Take on select BAU reporting and analytics tasks as needed, enabling other team members to focus on critical
Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and understanding throughout the transformation process
Support direct report in project management and team coordination activities
Perform other responsibilities as assigned, in alignment with the temporary nature and objectives of the DTT support role

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
paid sick leave
PTO
holidays

Fulltime

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New

Senior Product Manager

The Senior Product Manager, Servicing – Customer Experience will own the end-to-...

Location

United States , San Francisco

Salary:

150000.00 - 205000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment
Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data
Technical background with a keen understanding of broader business needs and strategy
ties product metrics to business goals
Proficient in defining complex user stories, with thorough acceptance criteria and use cases
Deep user empathy and understanding of user needs, and ability to propose credible novel solutions that meet those needs
A passion for digital innovation and commitment to superb customer experience
Adept with Agile, Lean Start Up, and Design Thinking
experience with A/B Testing
Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story

Job Responsibility

Product Strategy – Work closely with senior leaders to define and evolve the product vision for servicing customer experiences, with an initial and deep focus on self-service and at-risk customer journeys. Develop a clear strategy for improving customer outcomes, self-service adoption, and operational efficiency, informed by customer insights, servicing data, and portfolio performance. Continuously evaluate product performance against business objectives (e.g., delinquency outcomes, cost-to-serve, customer satisfaction) and adjust strategy as needed while balancing risk, compliance, cost, and customer impact
Execution – Own end-to-end execution of servicing product initiatives, including discovery, requirements definition, backlog management, development, testing, and launch. Lead the delivery of digital and AI-enabled customer experiences across channels such as web, chat, text, IVR, and agent-assisted flows. Partner closely with Engineering, Design, Data, Legal/Compliance, and Servicing Operations to ensure solutions are scalable, compliant, and operationally viable. Coordinate go-to-market activities and ensure smooth rollout and adoption
Process Optimization– Partner deeply with Servicing Operations to understand existing workflows, constraints, and failure points. Identify and prioritize opportunities to automate and optimize processes between customers and operations teams, reducing manual effort, repeat contacts, and cost-to-serve
Leadership – Provide product leadership within the delivery squad by motivating and aligning engineering and cross-functional partners around shared goals and outcomes. Foster strong working relationships across Product, Engineering, Servicing Operations, Portfolio Management, Legal, and Marketing. Model effective decision-making, ownership, and accountability, and contribute to a culture of trust, learning, and continuous improvement
Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Define and monitor success metrics for servicing and delinquency initiatives, using data, experimentation, and customer feedback to inform prioritization and iteration. Share insights and learnings to drive alignment, transparency, and ongoing improvement.

What we offer

This role may be eligible for a bonus.

Fulltime

Senior Product Manager - Flex

Octopus Energy started with a bold idea: to build Britain’s first truly digital ...

Location

United Kingdom , London

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Proven experience in a product management role within a product-led company
A track record of successfully developing and launching innovative, user-centered products
Genuine care for customers and tireless advocacy on their behalf
Strength in tackling problems directly and shaping effective solutions beyond rigid guidelines
Strong bias towards outcomes over processes
Confidence in handling large-scale tasks independently
Excellent communication and stakeholder management skills
Strong judgment in prioritisation: knowing what needs doing now, and what can wait
Skill in juggling multiple tasks and shifting smoothly between competing demands
Comfort with ambiguity, with a drive to build shared understanding and transparency among stakeholders

Job Responsibility

Partner with our Flex team to help us deliver on our mission to become the world’s largest Virtual Power Plant, delivering products that make a real impact on energy usage globally
Define the product strategy and roadmap, shaping the future of our innovative energy solutions
Work closely with engineering, design and operations teams to launch quickly, gather feedback, and iterate at speed
Lead the creation of 0-to-1 products, from customer apps and device controls to new integrations with market players, bringing bold, innovative ideas to life
Track key product metrics, analyze performance data, and turn insights into actionable improvements that drive meaningful results

What we offer

Flexible salary based on experience
Unique culture
Perks you actually care about
Inclusive work environment

Fulltime

Digital Engagement Strategist

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Horizontal Digital

Expiration Date

Until further notice

Requirements

~10+ years of experience in digital strategy, product, delivery, or consultancy roles in an agency setting
Proven ability to lead complex transformation programmes and Continuous Improvement (CI) programmes
Strong understanding of agile-based and waterfall delivery models and are comfortable flexing between traditional and adaptive methodologies
Hands-on knowledge of DXP & MarTech ecosystems and extensive experience working with at least one enterprise CMS (e.g. Sitecore, Adobe, Optimizely, Acquia, LifeRay) preferably with at least one relevant platform certification or qualification
Confidence in managing senior stakeholders and leading difficult, high-stakes conversations
Experience spending meaningful time working on-site with clients and are comfortable committing to a hybrid working week of client-side office days, agency office days and working from home
Strong collaboration and communication skills—able to guide and inspire cross-functional teams
Experience with service blueprints, customer journey mapping and organisational change facilitation
Curiosity for AI, emerging technologies and evolving customer experience trends
Two recent case studies you can share in interview to demonstrate your impact

Job Responsibility

Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery
Proactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindset
Translate complex business needs into phased outcome-led roadmaps that guide both near-term delivery and long-term transformation
Act as the internal voice of the client and the external voice of the product - ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business value
Provide clear strategic direction to delivery teams - partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day-to-day delivery management
Support clients in shaping go-to-market (GTM) strategies, service propositions, or business design initiatives - particularly during Discovery or early-phase engagements
Help shape commercial models and prioritisation trade-offs in partnership with clients - aligning budgets, ambition and investment phasing across multi-stage programmes
Build credibility with senior stakeholders—offering a clear, structured point of view while flexing between corporate polish and startup hustle
Operate as a connector across disciplines: delivery, strategy, design, content, data and technology
Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes

Digital Engagement Strategist

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Horizontal Digital

Expiration Date

Until further notice

Requirements

~10+ years of experience in digital strategy, product, delivery, or consultancy roles in an agency setting
Proven ability to lead complex transformation programmes and Continuous Improvement (CI) programmes
Strong understanding of agile-based and waterfall delivery models and are comfortable flexing between traditional and adaptive methodologies
Hands-on knowledge of DXP & MarTech ecosystems and extensive experience working with at least one enterprise CMS (e.g. Sitecore, Adobe, Optimizely, Acquia, LifeRay) preferably with at least one relevant platform certification or qualification
Confidence in managing senior stakeholders and leading difficult, high-stakes conversations
Experience spending meaningful time working on-site with clients and are comfortable committing to a hybrid working week of client-side office days, agency office days and working from home
Strong collaboration and communication skills—able to guide and inspire cross-functional teams
Experience with service blueprints, customer journey mapping and organisational change facilitation
Curiosity for AI, emerging technologies and evolving customer experience trends
Two recent case studies you can share in interview to demonstrate your impact

Job Responsibility

Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery
Proactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindset
Translate complex business needs into phased outcome-led roadmaps that guide both near-term delivery and long-term transformation
Act as the internal voice of the client and the external voice of the product - ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business value
Provide clear strategic direction to delivery teams - partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day-to-day delivery management
Support clients in shaping go-to-market (GTM) strategies, service propositions, or business design initiatives - particularly during Discovery or early-phase engagements
Help shape commercial models and prioritisation trade-offs in partnership with clients - aligning budgets, ambition and investment phasing across multi-stage programmes
Build credibility with senior stakeholders—offering a clear, structured point of view while flexing between corporate polish and startup hustle
Operate as a connector across disciplines: delivery, strategy, design, content, data and technology
Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes

Fulltime

FLEX Senior Manager, Marketing Operations

Marriott Bonvoy

Location:
United States , Bethesda, MD

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 23, 2025

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FLEX Senior Director, BMSC Planning and Services