FLEX Senior Manager, Marketing Operations Job at Marriott Bonvoy (Bethesda, MD)

FLEX Senior Director, BMSC Planning and Services

The FLEX Senior Director, Global Consulting, is a key member of the Customer Gro...

Location

United States , Bethesda, MD

Salary:

70.67 - 113.22 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years’ experience in strategy development, brand management, marketing strategy, or product management
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
OR 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing and defining transformational strategies for business units
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
MBA or equivalent preferred
Lodging / hospitality industry experience preferred

Job Responsibility

Advising on enterprise strategies and priorities
Supporting Marketing and Personalization Acceleration capabilities
Providing advisory services on complex platforms and projects
Managing multiple projects
Leading major initiatives and programs
Advising on strategic execution
Developing goals and plans
Championing leaders’ vision for product and service delivery
Providing direction and assistance to other teams
Analyzing information and evaluating results

What we offer

Medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts

Fulltime

FLEX Senior Director, Partner Campaign Reporting Strategy

As a FLEX Senior Director, Partner Campaign Reporting Strategy, you will play a ...

Location

United States , Bethesda, MD

Salary:

70.67 - 109.09 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Economics, Data Science, or a related field
Ten or more years of experience in digital media or other digital business with a strong analytical background and experience
Strong knowledge of media channels, marketing technology, marketing operations, audience segmentation, and customer data strategies
Strong understanding of measurement and analytics across digital marketing and media channels, including reporting frameworks and analytical models
Understanding of core measurement science concepts: experimentation and measurement frameworks (A/B testing, matched market, MMM, etc.), statistical sampling techniques and hypothesis testing, power analysis, synthetic control
Strong technical and analytical foundation, with experience in data-driven decision-making and marketing analytics
Proven success in leading people teams, as well as running sophisticated business processes in a fast-paced environment across multiple internal teams
Proven experience presenting analytical insights and answering all technical/data questions for both technical and non-technical stakeholders
Strong strategic and critical thinking skills
strong bias toward data-based decision-making with the ability to break down complex problems and formulate plans

Job Responsibility

Oversee the strategy and execution of partner-facing measurement and reporting initiatives, including defining key KPIs, designing reporting dashboards, and managing a team of Partner Campaign Reporting specialists
Translate campaign and performance data into clear insights and actionable recommendations for advertising partners
Partner effectively with the Sales & Partnerships team to ensure business needs around measurement and reporting are captured and reflected in standardized measurement and reporting templates
Work cross-functionally with internal teams to document and communicate capabilities, oversee and deliver customized reporting solutions, and prioritize analytics requests
Validate all measurement and campaign performance across Marriott’s advertisers
Collaborate with Data Scientists and Engineers to design and build new analytical models, measurement pipelines, and visualization dashboards and tools
Leverage a data-driven approach to evaluate optimization opportunities on reporting capabilities / tools

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

FLEX Senior Solutions Architect

Accountable for the research, analysis, design, creation and implementation of P...

Location

United States , Bethesda

Salary:

83.17 - 101.11 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years in an IT operational role supporting mission critical solutions or applications with 5+ years leading an infrastructure organization
Bachelor's Degree in IT-related field with five (5)+ years of equivalent combination of education and experience and training
3+ years of experience providing operations and sustainment support for cloud infrastructure service on Amazon or Azure or Ali cloud
5+ years’ experience in any of the following: Public Clouds/Virtual Deployment using ESXi, Amazon Web Services (AWS) / EC2/EKS, Microsoft Azure, Oracle Cloud, Ali cloud, SaaS
Graduate degree in technical discipline
Strong diagnostic skills with regards to identification and classification of malicious BOT traffic
SaFe agile delivery framework
Experience supporting modern operating models (Site Reliability engineering)
Experience in System Engineering of servers, storage, network, etc.
Familiarity with large scale cloud infrastructure, including network architectures, routing, DNS, TCP/IP protocols, and SSL/TLS ciphers

Job Responsibility

Provides leadership, oversight, governance, and strategic direction related to Infrastructure services to enable the delivery of IT services
Defines the Marriott infrastructure architecture and governance model
Provides technical leadership, oversight, standardization, and validation of the effectiveness for the Enterprise Infrastructure environment
Research, designs, and implements high-performing software components that are standards-based, highly available and secured, delivering the required business functionality
Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services
Develops documents with a focus on how services will be leveraged in the solution architecture
Participates in the evaluation and selection of Infrastructure based products
Work closely with the EA team to facilitate alignment of plans with what is being delivered
Institutes governance based on best practices and ensure proper alignment to projects and major initiatives
Leads the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Regional Operations Director - North and Scotland

As Operations Director for the North & Scotland, you will lead the operational p...

Location

United Kingdom , Liverpool

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans
Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans
Confident using data, performance metrics and customer insight to drive decision making, performance improvement and growth
Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context

Job Responsibility

Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data
Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
Lead strategic pricing, revenue optimisation and margin improvement programmes
Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling go-to-market propositions
Position the venue as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies

Fulltime

Senior Product Manager

The Senior Product Manager, Servicing – Customer Experience will own the end-to-...

Location

United States , San Francisco

Salary:

150000.00 - 205000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment
Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data
Technical background with a keen understanding of broader business needs and strategy
ties product metrics to business goals
Proficient in defining complex user stories, with thorough acceptance criteria and use cases
Deep user empathy and understanding of user needs, and ability to propose credible novel solutions that meet those needs
A passion for digital innovation and commitment to superb customer experience
Adept with Agile, Lean Start Up, and Design Thinking
experience with A/B Testing
Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story

Job Responsibility

Product Strategy – Work closely with senior leaders to define and evolve the product vision for servicing customer experiences, with an initial and deep focus on self-service and at-risk customer journeys. Develop a clear strategy for improving customer outcomes, self-service adoption, and operational efficiency, informed by customer insights, servicing data, and portfolio performance. Continuously evaluate product performance against business objectives (e.g., delinquency outcomes, cost-to-serve, customer satisfaction) and adjust strategy as needed while balancing risk, compliance, cost, and customer impact
Execution – Own end-to-end execution of servicing product initiatives, including discovery, requirements definition, backlog management, development, testing, and launch. Lead the delivery of digital and AI-enabled customer experiences across channels such as web, chat, text, IVR, and agent-assisted flows. Partner closely with Engineering, Design, Data, Legal/Compliance, and Servicing Operations to ensure solutions are scalable, compliant, and operationally viable. Coordinate go-to-market activities and ensure smooth rollout and adoption
Process Optimization– Partner deeply with Servicing Operations to understand existing workflows, constraints, and failure points. Identify and prioritize opportunities to automate and optimize processes between customers and operations teams, reducing manual effort, repeat contacts, and cost-to-serve
Leadership – Provide product leadership within the delivery squad by motivating and aligning engineering and cross-functional partners around shared goals and outcomes. Foster strong working relationships across Product, Engineering, Servicing Operations, Portfolio Management, Legal, and Marketing. Model effective decision-making, ownership, and accountability, and contribute to a culture of trust, learning, and continuous improvement
Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Define and monitor success metrics for servicing and delinquency initiatives, using data, experimentation, and customer feedback to inform prioritization and iteration. Share insights and learnings to drive alignment, transparency, and ongoing improvement.

What we offer

This role may be eligible for a bonus.

Fulltime

Flex Senior Manager, Premium Brands

The FLEX Senior Manager, Premium Brands is a member of the Premium brand team, w...

Location

United States , Bethesda

Salary:

53.07 - 67.69 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelors’ degree from an accredited college or university in Business Administration, Marketing, or related major
Five or more years’ relevant professional experience in brand, operations, or related function demonstrating progressive career growth and a pattern of exceptional performance
Hospitality and/or branding experience
Project management experience
Experience with advanced presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Proven ability to lead complex projects and manage multiple priorities in a fast-paced environment

Job Responsibility

Supports the development of a compelling and differentiated brand strategy
Identifies and executes new initiatives and projects for the brand
Creates project plans, guides and engages respective project teams
Informs business strategies, plans and initiatives with relevant consumer and market trend data
Supports the brand-specific direction of the talent strategy, service culture programs and training tools
Partners with the Global Marketing organization on the development of customer facing brand communications
Supports brand approach to experiential marketing and global brand partnerships
Defines and develops compelling brand promotions
Leads brand experience projects to drive brand differentiation and preference
Supports the development of brand proof points

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Select Midscale Brands

The Flex Senior Manager, Select & Midscale Brands is a member of the Select & Mi...

Location

United States , Bethesda

Salary:

53.07 - 67.69 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelors’ degree from an accredited college or university in Business Administration, Marketing, or related major
Five or more years’ relevant professional experience in brand, operations, or related function demonstrating progressive career growth and a pattern of exceptional performance
Hospitality and/or branding experience
Project management experience
Experience with advanced presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Proven ability to lead complex projects and manage multiple priorities in a fast-paced environment

Job Responsibility

Supports the development of a compelling and differentiated brand strategy
Identifies and executes new initiatives and projects for the brand
Creates project plans, guides and engages respective project teams
Informs business strategies, plans and initiatives with relevant consumer and market trend data
Supports the brand-specific direction of the talent strategy, service culture programs and training tools
Partners with the Global Marketing organization on the development of customer facing brand communications
Supports brand approach to experiential marketing and global brand partnerships
Defines and develops compelling brand promotions
Leads brand experience projects to drive brand differentiation and preference
Partners with owner - franchise services organization to further drive owner satisfaction

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

New

FLEX Senior Manager, Premium Brands

The FLEX Senior Manager, Premium Brand Management is a member of the Premium bra...

Location

United States , Bethesda

Salary:

53.07 - 68.55 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, Marketing, or related major
Five or more years’ relevant professional experience in brand, operations, or related function demonstrating progressive career growth and a pattern of exceptional performance
Three or more years of experience in strategy, business consultancy or project management
Hospitality and/or branding experience
Project management experience
Experience with advanced presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Proven ability to lead complex projects and manage multiple priorities in a fast-paced environment

Job Responsibility

Supports the development of a compelling and differentiated brand strategy, leveraging the brands' consumer, competitive, and other stakeholder profiles and needs
Identifies and executes new initiatives and projects for the brand to pull through strategy for the designated brand
Creates project plans, guides and engages respective project teams throughout the project from kick off to implementation
Informs business strategies, plans and initiatives with relevant consumer and market trend data Strategy Execution
In partnership with the brand service programs and the brand talent organization, supports the brand-specific direction of the talent strategy, service culture programs and training tools as well as talent strategy recruitment resources and processes
Partners with the Global Marketing organization on the development of customer facing brand communications, brand voice / collateral development, photography, etc
Supports brand approach to experiential marketing and global brand partnerships with the brand marketing team and discipline experts
Represents the brand for external media opportunities
Defines and develops compelling brand promotions in partnership with the brand marketing team that can be executed globally to drive revenue and PR buzz
Leads brand experience projects to drive brand differentiation and preference

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

FLEX Senior Manager, Marketing Operations

Marriott Bonvoy

Location:
United States , Bethesda, MD

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 23, 2025

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Job Posted:March 23, 2025

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