Flex Senior Manager, Implementation, Business Transformation Office, U.S. And Canada

The FLEX Senior Manager, Implementation, is a key member of the Business Transformation Office (BTO) team reporting directly to the Senior Director, U.S. + Canada Deployment. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT), a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. The FLEX Senior Manager, Implementation, will partner with the BTO U.S. + Canada deployment and communications teams to plan, manage, coordinate, and facilitate deployment efforts for hotels preparing to deploy to their new systems. Specific focus areas will include delivering live webinars in the U.S. and Canada in support of D+TT, and leading projects in collaboration with Implementation Directors. Success in this role requires strong formal and informal presentation skills, strong communications skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to deliver on difficult and time-sensitive requests.