Flex Senior Manager, Deployment Edge Cases + New Openings, Cala

• Deliver on and drive the strategy, approach, execution and oversight for the Digital + Technology Transformation (D+TT) deployment and readiness efforts for edge case, new opening and transition hotels
• Support the Continent team within the BTO and in-continent to partner on the implementation of D+TT for the edge case hotels
• Partner with change and learning to establish solutions that meet the continent needs
• Partner closely with Continent and Global technology deployment team, and with external consulting leaders
• Support the CALA Deployment Lead and Team as well as the BTO HQ Sr. Director Edge Cases, New Openings/Transitions to deliver on the edge case strategy and approach, leading these efforts in Caribbean and Latin America (CALA)
• Partner with the Continent deployment measurement lead to inventory, catalogue and track edge cases on behalf of the Continent for D+TT
• Partner within the BTO Deployment team to develop and support the readiness and implementation approach for CALA, including deployment tasks for readiness and cutover, considering edge case hotels and new openings
• Partner with CMDL leads to identify specific needs for edge case hotels and new openings/transitions to be incorporated into the change management, communications, continent engagement and learning plans
• Partner with the BTO HQ Director Edge Cases, New Openings/Transitions on the new openings organizations within each continent to execute the D+TT approach to new opening and transition hotels impacted by the D+TT deployment plan
• Partner with the New Openings/Transitions teams to deliver the new BAU approach for new openings/transitions as impacted by MGP
• Partner with the measurement lead to manage the edge case hotels and new openings/transitions through the hotel master inventory tool and respective content to establish a tracking plan for these hotels as they go through the deployment phases
• Partner with the CALA BTO and Continent teams to deliver on the edge case strategy and approach through planning, solutioning and execution through sustainment

• Bachelor’s Degree or equivalent experience in hotel operations and/or program management required
• 8+ years expertise in program management and/or implementation experience
• 2+ years of solid program/project management experience supporting hotel reservations, sales, revenue management and/or room operations disciplines
• Property and operations experience essential
• Expertise and proven track record in managing complex, multifunctional initiatives
• Experience in providing direction and performing responsibilities via influence ability
• Proven success in introducing major change to complex organizations
• Exceptional project/program management competence and skills
• Ability to distribute, assign and ensure completion of work throughout various teams with and without direct management authority
• Ability to persuade and influence others, including those at senior organizational levels
• Ability to develop and enforce program governance
• Monitor results on an ongoing basis against pre-determined metrics
• Communicate results, issues and accomplishments clearly and effectively to Program Leaders
• Confirm that all efforts have the required transparency and sponsorship to proceed
• Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
• Ability to enlist and motivate individuals and secure resources without direct authority
• Ability to form and foster high performing teams
• Strong written and verbal communication and presentation skills with the ability to adjust according to audience including executive level
• Experience using MS Office Suite

Fluent Spanish speaker preferred

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical coverage
• dental coverage
• vision coverage
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• paid sick leave
• PTO
• holidays