FLEX Senior Manager, Change Management and Communications

• Assist with communications content creation, review + approval and distribution processes
• Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
• Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
• Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
• Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
• Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
• Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
• Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
• Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
• Develops targeted communications for associates describing change, rollout measurements and milestones
• Works collaboratively with a variety of key stakeholders and subject matter experts within the Business Transformation office and across the company to confirm accuracy of content and consistency with broader communication efforts
• Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages
• Provides information to supervisors, coworkers and leaders in a timely manner
• Manages time effectively and juggles multiple projects
• Presents ideas, expectations and information in a concise, organized manner
• Uses problem solving and project management skills in decision making and follow up
• Performs other reasonable duties as assigned by manager

• 5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
• 4-year degree from an accredited university in Communications or related major
• Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
• Possess exceptional written and oral communication skills
• Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
• Strong personal leadership, organizational, relationship-building and negotiation skills
• Self-starter with confidence, enthusiasm and strong customer service orientation
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Ability to juggle multiple projects and many stakeholders
• Strong project management skills
• Ability to complete deliverables with high quality and up to established standards
• Proficiency with Microsoft Word, Excel and PowerPoint applications

Experience with transformational change management including large-scale, global systems deployment a plus

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
• paid sick leave
• PTO balance
• minimum of 9 holidays annually