FLEX Senior Manager, Change Management and Communications Job at Marriott Bonvoy (Bethesda)

Flex Director, Change Management + Communications, Business Transformation Office

The FLEX Director, Change Management and Communications, is a key member of the ...

Location

United States , Bethesda

Salary:

60.38 - 83.26 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master's degree strongly preferred
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
experience on-property or above property in the U.S. and Canada strongly preferred
strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
experience with large-scale business transformation, strongly preferred in hospitality
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
self-starter with self-confidence, enthusiasm, and strong customer service orientation

Job Responsibility

Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada
Coordinate communications deliverables through a formal review process while adhering to tight timelines
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent-wide conferences, key meetings, and planning forums
Prepares timely status updates for leaders and senior executives
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Executes the change management plan working closely with continent, Deployment, Learning and other teams
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

FLEX Senior Manager, Change Management and Communications

The Senior Manager, Change Management and Communications will be responsible for...

Location

United States , Bethesda

Salary:

53.07 - 71.73 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to juggle multiple projects and many stakeholders

Job Responsibility

Assist with communications content creation, review + approval and distribution processes
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
paid sick leave
PTO balance
minimum of 9 holidays annually

Fulltime

New

Flex Senior Manager, Global Revenue Strategy Product Support, HPP

This role provides day-to-day operational leadership and second-level support fo...

Location

United States , Bethesda

Salary:

53.07 - 78.55 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major
5+ years of relevant experience in business, sales and marketing, management operations, or a related professional area

Job Responsibility

Lead day-to-day High-Performance Pricing (HPP) operational support in partnership with Global Technology
Drive HPP initiatives across Global Revenue Strategy, Loyalty, Marketing, Distribution, and related disciplines
Translate business needs into clear requirements, including documentation, test plans, and UAT execution for enhancements and new initiatives
Partner with Global Technology to deliver system fixes, enhancements, and new capabilities through the full delivery lifecycle
Identify, manage, and resolve HPP system incidents and defects in collaboration with Product, Implementation Planning & Delivery, Global Technology, and Change Management
Serve as second-level support for HPP issues via the ServiceNow (SNOW) platform
Diagnose and resolve complex field, discipline, and continent-reported issues by coordinating across cross-functional partners
Support Change Management and Communications with content for system updates, planned changes, and unplanned outages
Develop and maintain operational metrics to monitor the health of revenue management systems and processes
Analyze trends and issue data to identify systemic risks and improvement opportunities

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

FLEX Senior Service Availability Manager

The Senior Service Availability Manager leads a team of consultants in executing...

Location

United States , Bethesda

Salary:

53.07 - 82.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8 years of experience in an information technology environment
5+ years of experience in information technology focused on IT Operations
3 years operations experience involving incident, problem, change, and release management
Undergraduate degree or equivalent experience/certification
Strong written and verbal communication skills with the ability to concisely and accurately tailor information to specific audiences
Demonstrated success in a fast paced, highly-visible environment
ITIL Foundations v3 certification
Demonstrated ability to lead technical operations teams in a highly visible, mission critical environment
Demonstrated experience in troubleshooting complex network, server, storage, and/or application issues
Strong customer service focus and an understanding of how IT supports the end business efforts

Job Responsibility

Provide technical and managerial leadership for team of consultants
Remain calm and professional during high-visibility incidents
Act as the role model for the team – inspire others to continually seek additional professional or technical skills
Oversee accurate and timely communications to ensure team alignment during incident response and change/release execution
Provide integrated management and coordination of various IT processes, including Change, Release and Problem Management processes
Utilize technical environment knowledge to assure services and components are designed and delivered to meet their availability targets
Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents
Provide a holistic view of the environment and make recommendations to improve overall service
Participate in system or application triage with support teams and / or vendors as necessary
Document incident root cause and communicate to stakeholders

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Senior Project Manager (Financial Services)

We are recruiting a Senior Project Manager within the savings, investments, and ...

Location

United Kingdom , London

Salary:

80000.00 - 85000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven track record of delivering complex transformation and change programmes in regulated financial services environments
Strong knowledge of project and programme management methodologies such as PRINCE2, Agile, or MSP
Ability to flex approach depending on the nature of the transformation
Excellent communication, leadership, and influencing skills
Experience mentoring or line managing other project managers

Job Responsibility

Leading the end-to-end delivery of high-priority and complex change and transformation initiatives within a regulated environment
Taking full ownership of project delivery
Leading the planning, mobilisation, and execution of projects
Developing key artefacts such as scope documents, delivery plans, RAID logs, financial tracking, and progress reporting
Driving effective change management and transformation delivery
Engaging extensively with senior stakeholders
Managing third-party suppliers and partners
Maintaining strong control over budgets, business cases, dependencies, risks, and issues
Contributing to portfolio-level reporting and continuous improvement of change delivery practices

Fulltime

Human Resources Manager

The Human Resources Manager will play a key role in driving transformation and i...

Location

Vietnam , Hanoi

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

8+ years of experience on a global HR team in the technology industry with country specific expertise as HR Manager, specifically leading the HR practice in Vietnam
Strong business acumen to understand business strategy and desired business outcomes
An understanding of agentic AI that can influence HR processes in Vietnam for greater productivity across the team
Ability to drive innovation to bring in industry best practices
Previous experience partnering with and supporting Executives and senior leaders within a rapidly changing, high growth environment
Excellent communication skills with ability to handle situations diplomatically and with executive presence
Very organized, and highly responsive with ability to manage multiple communication channels in English and Vietnamese
Ability to operate independently and establish network of trusted colleagues to maintain accurate pulse on the Vietnam and greater APAC office community
Ability to work across a highly matrixed HR organization to influence without direct people responsibility
Ability to effectively address complex employee relations topic or specific legal matters, partnering with external and internal legal counsel and related stakeholders. This may include government officials

Job Responsibility

Lead and coordinate closely Country Executive sponsor and local leadership (Hanoi EAB) to support organizational change initiates by developing and implementing change management strategies that drive adoption, minimize resistance, and ensure successful transitions across teams and departments
Coordinate with Center of Excellence and bring on proposal to customize benefit landscape, employee branding, compensation strategies, policy, process, etc. to comply with local law and market practice
Effectively influences peer leaders and business leaders to consider country implications on business decisions. Working with appropriate teams within and outside of HR on proposals through implementation
May support the execution and change management of global practices within the assigned country, such as benefits, health and safety, compensation structures, succession planning, talent cycles, retention initiatives, organization development and design, etc. Effectively escalate areas of risk and bring solutions to mitigate risk
Manage employee relations cases, including involuntary terminations and restructuring escalations, conducting impartial investigations into employee concerns and workplace issues, and performance management cases (PIPs) within Vietnam and in support across greater APAC
Strong culture champion and coordinate with Local Leadership (Hanoi EAB) to resolve any cultural issues that may be impacting the site
Works within the established HR model by advising and providing info HR Central and the greater HR team for questions/policy updates related to local employment law, policy creation, legal training requirements, etc
May participate or lead global projects, company-wide all-hands, onboarding, training and development, etc
Work with local trade union as needed
May be responsible for branding efforts in partnership with Talent Acquisition, which may include support for Great Places to work or other relevant awards

Flex Senior Manager, Implementation, Business Transformation Office, U.S. And Canada

The FLEX Senior Manager, Implementation, is a key member of the Business Transfo...

Location

United States , Bethesda

Salary:

53.07 - 80.38 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master’s degree strongly preferred
6 years of relevant professional experience in related function (employee or operations communications, training facilitation, etc.), demonstrating progressive career growth and pattern of exceptional performance
Outstanding formal and informal presentation skills
Excellent written and oral communication skills
Strong personal leadership, organizational, relationship-building, and negotiation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups

Job Responsibility

Lead short and long-term projects in support of the U.S. + Canada Deployment team, with focus areas on hotel support through deployment and hotel escalations
Partner with U.S + Canada communications team to develop and manage a calendar of deployment webinars to prepare hotels for cutover to new systems
Facilitate live webinars including presenting prepared content and facilitating Q+A session

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Performance Accountability

The FLEX Senior Manager, Performance Accountability is part of the Global Operat...

Location

United States , Bethesda

Salary:

52.06 - 72.21 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Hospitality, or related field
or equivalent professional experience
5-7+ years in hotel operations, human resources, quality improvement, consulting, education, or training
Strong written, verbal, and presentation skills (virtually and in person)
comfortable engaging with senior executives and hotel leaders
Experience designing and delivering training via PowerPoint, Microsoft Teams, and in-person formats, particularly for hotel leaders
Proven project management skills
ability to manage multiple priorities and collaborate with internal and external stakeholders, including third party vendors
High attention to detail, including editing and proofreading
Willingness to travel up to 25%

Job Responsibility

Prepare for the deployment of Qualtrics to hotels
Support GQ projects and initiatives aimed at enabling property and above-property leaders to use tools, platforms, or data-driven insights to drive the guest experience across two VOC platforms
Responsible for updating and maintaining training materials and resources as program and stakeholder needs evolve
Dual-Platform Enablement
Support the development and deployment of ITR-focused tools, resources, and training modules tailored for hotels migrating utilizing the Qualtrics and Medallia platforms, ensuring continuity of performance improvement initiatives for on-property and above-property users
Provide project management and support to enable ongoing platforms maintenance and enhancements to GQ platforms that drive ITR. This support includes managing stakeholders, deadlines, and the testing of platform updates across the continent teams
Manage vendor implementation and testing on projects that improve the user experience in QPower and TrueView platforms. Develop communications to support change management
Support Global ITR Efforts: Lead projects to support the global training and communication strategies for the suite of platforms and tools (including QPower, guestVoice, TrueView and other improvement-related tools) to drive awareness, adoption, and knowledge amongst property and above-property operations leaders
Develop and implement audience-centric deliverables (webinars, large audience presentations, executive presentations, job aids, modules to support global training programs, training videos, etc.) to influence and train users on how to use tools to drive improvement as products evolve and awareness/training needs emerge
Work closely with Director, Performance Accountability and Sr. Director of Performance Accountability to develop and deploy learning module(s) on guestVoice and/or QPower in the DLZ for new operations leaders based on evolving quality improvement methodologies and platform capabilities

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

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FLEX Senior Manager, Change Management and Communications

Marriott Bonvoy

Location:
United States , Bethesda

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 05, 2026

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FLEX Senior Manager, Change Management and Communications

Marriott Bonvoy

Location:United States , Bethesda

Category:Human Resources

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Flex Director, Change Management + Communications, Business Transformation Office

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Location:
United States , Bethesda

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Contract Type:
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Job Posted:
May 05, 2026