FLEX Senior Manager, Change Management and Communications Job at Marriott Bonvoy (Bethesda)

FLEX Senior Manager, Change Management and Communications

The Senior Manager, Change Management and Communications will be responsible for...

Location

United States , Bethesda

Salary:

53.07 - 71.73 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to juggle multiple projects and many stakeholders

Job Responsibility

Assist with communications content creation, review + approval and distribution processes
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
paid sick leave
PTO balance
minimum of 9 holidays annually

Fulltime

Flex Director, Change Management + Communications, Business Transformation Office

The FLEX Director, Change Management and Communications, is a key member of the ...

Location

United States , Bethesda

Salary:

60.38 - 83.26 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master's degree strongly preferred
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
experience on-property or above property in the U.S. and Canada strongly preferred
strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
experience with large-scale business transformation, strongly preferred in hospitality
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
self-starter with self-confidence, enthusiasm, and strong customer service orientation

Job Responsibility

Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada
Coordinate communications deliverables through a formal review process while adhering to tight timelines
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent-wide conferences, key meetings, and planning forums
Prepares timely status updates for leaders and senior executives
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Executes the change management plan working closely with continent, Deployment, Learning and other teams
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Implementation, Business Transformation Office, U.S. And Canada

The FLEX Senior Manager, Implementation, is a key member of the Business Transfo...

Location

United States , Bethesda

Salary:

53.07 - 80.38 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master’s degree strongly preferred
6 years of relevant professional experience in related function (employee or operations communications, training facilitation, etc.), demonstrating progressive career growth and pattern of exceptional performance
Outstanding formal and informal presentation skills
Excellent written and oral communication skills
Strong personal leadership, organizational, relationship-building, and negotiation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups

Job Responsibility

Lead short and long-term projects in support of the U.S. + Canada Deployment team, with focus areas on hotel support through deployment and hotel escalations
Partner with U.S + Canada communications team to develop and manage a calendar of deployment webinars to prepare hotels for cutover to new systems
Facilitate live webinars including presenting prepared content and facilitating Q+A session

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Global Revenue Strategy Product Support, HPP

This role provides day-to-day operational leadership and second-level support fo...

Location

United States , Bethesda

Salary:

53.07 - 78.55 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major
5+ years of relevant experience in business, sales and marketing, management operations, or a related professional area

Job Responsibility

Lead day-to-day High-Performance Pricing (HPP) operational support in partnership with Global Technology
Drive HPP initiatives across Global Revenue Strategy, Loyalty, Marketing, Distribution, and related disciplines
Translate business needs into clear requirements, including documentation, test plans, and UAT execution for enhancements and new initiatives
Partner with Global Technology to deliver system fixes, enhancements, and new capabilities through the full delivery lifecycle
Identify, manage, and resolve HPP system incidents and defects in collaboration with Product, Implementation Planning & Delivery, Global Technology, and Change Management
Serve as second-level support for HPP issues via the ServiceNow (SNOW) platform
Diagnose and resolve complex field, discipline, and continent-reported issues by coordinating across cross-functional partners
Support Change Management and Communications with content for system updates, planned changes, and unplanned outages
Develop and maintain operational metrics to monitor the health of revenue management systems and processes
Analyze trends and issue data to identify systemic risks and improvement opportunities

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Performance Accountability

The FLEX Senior Manager, Performance Accountability is part of the Global Operat...

Location

United States , Bethesda

Salary:

52.06 - 72.21 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Hospitality, or related field
or equivalent professional experience
5-7+ years in hotel operations, human resources, quality improvement, consulting, education, or training
Strong written, verbal, and presentation skills (virtually and in person)
comfortable engaging with senior executives and hotel leaders
Experience designing and delivering training via PowerPoint, Microsoft Teams, and in-person formats, particularly for hotel leaders
Proven project management skills
ability to manage multiple priorities and collaborate with internal and external stakeholders, including third party vendors
High attention to detail, including editing and proofreading
Willingness to travel up to 25%

Job Responsibility

Prepare for the deployment of Qualtrics to hotels
Support GQ projects and initiatives aimed at enabling property and above-property leaders to use tools, platforms, or data-driven insights to drive the guest experience across two VOC platforms
Responsible for updating and maintaining training materials and resources as program and stakeholder needs evolve
Dual-Platform Enablement
Support the development and deployment of ITR-focused tools, resources, and training modules tailored for hotels migrating utilizing the Qualtrics and Medallia platforms, ensuring continuity of performance improvement initiatives for on-property and above-property users
Provide project management and support to enable ongoing platforms maintenance and enhancements to GQ platforms that drive ITR. This support includes managing stakeholders, deadlines, and the testing of platform updates across the continent teams
Manage vendor implementation and testing on projects that improve the user experience in QPower and TrueView platforms. Develop communications to support change management
Support Global ITR Efforts: Lead projects to support the global training and communication strategies for the suite of platforms and tools (including QPower, guestVoice, TrueView and other improvement-related tools) to drive awareness, adoption, and knowledge amongst property and above-property operations leaders
Develop and implement audience-centric deliverables (webinars, large audience presentations, executive presentations, job aids, modules to support global training programs, training videos, etc.) to influence and train users on how to use tools to drive improvement as products evolve and awareness/training needs emerge
Work closely with Director, Performance Accountability and Sr. Director of Performance Accountability to develop and deploy learning module(s) on guestVoice and/or QPower in the DLZ for new operations leaders based on evolving quality improvement methodologies and platform capabilities

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

New

Flex Director, Change Management

As part of Marriott’s Change Management and Associate Engagement team, the Flex ...

Location

United States , Bethesda

Salary:

61.00 - 104.18 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree (or equivalent) from an accredited university required
8+ years’ experience leading change management, stakeholder engagement, or communications for business transformation initiatives
Proven track record consulting to business leaders and designing, developing, and implementing high-impact change and communications solutions in large organizations, using a variety of delivery methodologies
Ability to develop client-ready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
Strong writer with experience developing and presenting impactful communications and other materials
Demonstrated success working with and influencing cross-functional work teams in a matrix organization
Advanced degree a plus
Experience supporting change management efforts with legal, finance, or technology teams

Job Responsibility

Develop and deliver change management and engagement plans and activities, working across multiple internal disciplines as part of ongoing transformation efforts
Conduct change impact analyses and stakeholder assessments to determine change management needs for impacted stakeholders and define stakeholder engagement plans
Execute change and communications plans that effectively convey the vision, benefits, and progress of transformation efforts by audience ranging from senior leaders to frontline associates
Develop key messaging and materials to support stakeholder engagement, including written communications, presentations, talking points, speaking notes, and FAQs
Partner with HR Business Partner(s) and Organizational Capability leads and their teams to help identify risks, resistance and performance gaps, and work to develop and implement specific plans to mitigate/address concerns
Work closely with continent teams to localize deliverables and ensure consistent global message
Measure the effectiveness of change management and deployment efforts
set targets, track results and create plans to improve programs

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

FLEX Senior Product Manager - Ancillary Revenue Products

The Senior Manager for Ancillary Revenue Products is responsible for the analysi...

Location

United States , Bethesda

Salary:

53.07 - 86.87 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

7+ years’ experience in information technology application design or development projects
Undergraduate degree
Demonstrated project leadership and management skills, including a demonstrated ability to lead multi-functional project teams and 3rd party vendors to deliver concrete actions and results
Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
Hands-on experience with cloud-native microservices, API development, and event-driven architectures.
Proficiency in CI/CD pipelines, DevOps tools (Git, JIRA, Jenkins, Dynatrace), and containerization.
Experience with JIRA and Confluence
Strong project management skills (PMI certification a plus)
Strong process management, negotiating, influencing, and problem-resolution skills

Job Responsibility

Coordinate and drive the cross-functional execution of key development activities with our 3rd party vendors, internal technology teams, and business partners
Partner with Enterprise Architecture teams to create Business/ Solution Architecture for new applications and integrations
Define, document and socialize product requirements - document business and technical use cases, Acceptance Criteria, workflows, and wireframes to support and lead development of new functionality, new solutions through service provider and vendor teams.
Coordinate and lead Quality Engineering activities and acceptance of system changes between vendors and MI business partners
Coordinate with support teams for incident resolution, Root Cause Analysis (RCA) and prioritize defect fixes, Root Cause remediation in the product backlog.
Evaluate product improvements and new technical solutions to align with business objectives

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

FLEX Senior Service Availability Manager

The Senior Service Availability Manager leads a team of consultants in executing...

Location

United States , Bethesda

Salary:

53.07 - 82.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8 years of experience in an information technology environment
5+ years of experience in information technology focused on IT Operations
3 years operations experience involving incident, problem, change, and release management
Undergraduate degree or equivalent experience/certification
Strong written and verbal communication skills with the ability to concisely and accurately tailor information to specific audiences
Demonstrated success in a fast paced, highly-visible environment
ITIL Foundations v3 certification
Demonstrated ability to lead technical operations teams in a highly visible, mission critical environment
Demonstrated experience in troubleshooting complex network, server, storage, and/or application issues
Strong customer service focus and an understanding of how IT supports the end business efforts

Job Responsibility

Provide technical and managerial leadership for team of consultants
Remain calm and professional during high-visibility incidents
Act as the role model for the team – inspire others to continually seek additional professional or technical skills
Oversee accurate and timely communications to ensure team alignment during incident response and change/release execution
Provide integrated management and coordination of various IT processes, including Change, Release and Problem Management processes
Utilize technical environment knowledge to assure services and components are designed and delivered to meet their availability targets
Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents
Provide a holistic view of the environment and make recommendations to improve overall service
Participate in system or application triage with support teams and / or vendors as necessary
Document incident root cause and communicate to stakeholders

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

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FLEX Senior Manager, Change Management and Communications

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