Flex Senior Manager, AX Product Designer Job at Marriott Bonvoy (Bethesda)

Job Description

The Flex Sr. Manager, AX Product Designer plays a critical role in creating industry-leading associate-facing digital experiences across Marriott International's brands. The role requires experience in UX, UI, and product design with a strong focus on the needs of enterprise associates and a robust portfolio showcasing visual design skills. The position emphasizes collaboration with product management, business, and technology colleagues while championing UX best practices and ensuring seamless user experience.

Job Responsibility

Meets deadlines once agreed upon
ensures teams and directs also meet deadlines
provides regular status updates through appropriate channels
successfully and autonomously supports multiple tracks of work at once
accepts critique and critiques work of others in a helpful and professional manner
communicates in a timely and appropriate manner
communicates through rapid hand sketched interfaces and flows where appropriate
provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
provides information architecture/user experience/visual design oversight through review and critique for all products to promote a cohesive user experience
produces both innovative high-level design concepts/strategy visualizations as well as development-ready designs with specifications leveraging a design system
partners closely with the Customer Experience (CX) and UX Research teams to ensure continuity across Customer and Associate channels, where applicable
works collaboratively with other sub-disciplines in User Experience, Design System, as well as other teammates across the organization
keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
translates qual/quant dashboards/results into an actionable design strategy
collaborates with product managers to ensure priorities align with business objectives and KPIs
uses various user research methodologies to get design feedback and iterates designs based on findings
possesses an expertise-level understanding of design tools such as Figma and dev tools like Storybook and GitHub
keeps technical knowledge up-to-date and applies new knowledge to job

Requirements

5+ years experience in digital product design, UX/UI, and/or experience design
4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience
demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products
ideally for associate/employee-facing and/or enterprise products
solid background/understanding of UX, design thinking, methodology, and design operations
proven experience using design systems, delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind
understands and advocates for associate needs and how those manifests through digital experiences
promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy
communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation, and deliverables
proven ability to collaborate with cross-functional teams in support of specific business and development priorities, works well with counterparts from various disciplines, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills

Nice to have

Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization
demonstrated ability to deliver results under ambiguous landscapes, breaking complexity into understandable chunks, bringing ambiguity into focus
ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
strong grounding in general usability and transactional design best practices
demonstrated success in working in a large-scale design team, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, website, or other digital product within the commerce or travel space
experience with Agile / SAFE development methodologies preferred

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave

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Flex Senior Manager, AX Product Designer

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