FLEX Sales Specialist MHS Job at Marriott Bonvoy (Canada Regional Office)

Job Description

The Sales Specialist role provides temporary, flexible sales coverage across Multi Hotel Sales teams to support periods of staffing change, leaves of absence, out-of-office coverage, or shifts in call volume and demand. This role supports group and catering sales activities, including lead handling, opportunity management, customer communication, and event turnover, while delivering exceptional service aligned with Marriott brand standards.

Job Responsibility

Respond promptly to incoming group and catering opportunities within predefined parameters
Qualify, negotiate, up-sell, and close sales opportunities aligned with hotel and market needs
Prepare proposals, contracts, and customer correspondence
Maintain complete and accurate lead and account information in SFAWeb / CI/TY systems
Re-solicit non-managed realized opportunities and follow up on opportunities identified by Sales Executives
Verify that booked business aligns with individual hotel parameters
Understand market conditions, competition, and economic trends to effectively position properties
Partner with Revenue Management to analyze business needs and make sales recommendations
Utilize company marketing initiatives and incentives to convert and close business opportunities
Transfer timely, accurate, and complete booking details to on-property teams
Turn over events to hotel operations teams for execution of event details
Support pre-event up-selling of products and services
Act as a liaison between the sales office, property teams, and customers throughout the sales process
Deliver service excellence to drive customer satisfaction and loyalty
Build rapport and long-term relationships with new and existing customers
Resolve guest issues and escalate concerns as appropriate
Gather guest feedback and support continuous improvement
Provide temporary sales support across teams and roles as business needs require
Step into opportunity management or business development activities during coverage periods
Perform additional duties as assigned to support business operations

Requirements

High school diploma or GED plus a minimum of 2 years of experience in sales, marketing, guest services, front desk, or a related professional area
A 2-year post-secondary degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field (no prior work experience required)

Nice to have

Experience selling group business in a hotel property or sales office environment
Knowledge of hotel operations and Food & Beverage
Understanding of the group sales process and closing techniques
Experience working in a team-based selling environment
Hospitality Management degree

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