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FLEX Sales & Catering Systems Program Manager (Support & Facilitation)

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Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

30.29 - 39.90 USD / Hour
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Job Description:

The Sales & Catering Systems Program Manager (Support & Facilitation) provides integrated Sales & Catering Systems program support, CI/TY data administration and facilitation services for hotels across all brands in the US, Canada and CALA, working both remotely and on-site as needed. This role is deployed for temporary assignments of varying lengths to address hotel needs such as turnover, seasonal demand, system optimization, CI/TY implementations and special projects. The Manager executes hands-on program support and data administration work while also supporting and facilitating CI/TY training engagements. The role serves as a trusted partner to property leaders and above property stakeholders, balancing execution, facilitation, and consultative support.

Job Responsibility:

  • Execute CI/TY support and Data Administration projects within assigned scope, ensuring compliance with brand standards and legal obligations
  • Perform CI/TY system builds and updates including menu builds, contract creation/updates, and Property Conversion Toolkit (PCT) activities in partnership with the Sales & Catering Systems (SC&S) team
  • Provide remote and on-site system support to improve system utilization, associate productivity, and process compliance
  • Support CI/TY implementations, transitions, and special projects driven by volume or business need
  • Deliver clear assignment recaps and recommendations, identifying follow-up actions, future support needs, or training opportunities
  • Support and facilitate CI/TY training engagements including customized workshops, market-based training sessions, and system refreshes, commensurate with experience and readiness
  • Assist in maintaining and updating training content, job aids, manuals, and procedures
  • Review training objectives and expectations with property leadership prior to on-site engagements
  • Serve as a knowledgeable CI/TY resource for property and above-property stakeholders during assignments
  • Utilize, make recommendations and contribute to the CI/TY Resource Library, ensuring consistency, accuracy, and accessibility of templates, attachment resources and knowledge articles
  • Act as an advocate for the CI/TY program, positioning the team as a trusted partner for high-impact system initiatives
  • Collaborate with hotel leaders, ownership groups, OSR peers, and above-property partners to ensure successful delivery of program outcomes
  • Provide consultative input to help properties optimize CI/TY usage and align with standard processes
  • Execute support needs as directed by property leadership and program execution manager to improve system use, increase associate productivity, and ensure compliance with standard processes.

Requirements:

  • Proficient in front and back-office systems including CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower
  • Experience in training, facilitation, or instructional delivery
  • Ability to manage multiple assignments simultaneously in a fast-paced, volume-driven environment
  • High school diploma or GED
  • at least 3 years of experience in hotel operations and project management, or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years of experience in guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience
  • Multi-brand experience, including Luxury
  • Knowledge of the Operations Scorecard and Global Accountability Program
  • Strong written and verbal communication skills
  • Ability to travel up to 25% of the time
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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